Rinami Incorporated is an ICT services provider formed in 2009 to deliver consulting services to asset intensive businesses. The business has grown to now deliver integration systems, custom mobile applications and expert consulting services to customers across the world. Rinami has extensive expertise in delivering integrated applications into Enterprise Resource Planning (ERP) software, across multiple asset intensive businesses including mining and resources, agribusiness, logistics, multi-mode manufacturers and local government sectors. Due to high growth demand Rinami is expending its operations in North America to both service existing and new clients.
Position Summary:
The Vice President (VP) of Rinami Operations for the North American business is a senior leadership role responsible for the strategic oversight, management, and execution of Rinami's North American operations. This individual will play a key role in account management, project delivery, resource management, sales pipeline oversight, and profit and loss (P&L) accountability, ensuring the organization's success in meeting customer needs and financial targets.
Key Responsibilities:
Account Management of Existing Customer Base
Client Relationships: Develop and maintain strong relationships with key decision-makers within the existing customer base to ensure continued satisfaction, loyalty, and long-term engagement.
Customer Success: Act as an escalation point for customer concerns and ensure quick resolution of issues to maintain high levels of satisfaction.
Growth within Accounts: Identify opportunities for upselling and cross-selling Rinami services, expanding Rinami's footprint within established accounts.
Management of the Delivery of All North American Projects
Project Oversight: Oversee all project activities across North America, ensuring projects are delivered on time, within scope, and to budget.
Resource Allocation: Allocate resources effectively to ensure that project teams are adequately supported and can meet client expectations.
Quality Control: Implement and enforce rigorous project management standards and best practices to ensure high-quality deliverables and strong client outcomes.
Management of All US-Based Resources
Leadership and Team Development: Lead, mentor, and develop the US-based operations team, fostering a culture of excellence, accountability, and collaboration.
Recruitment and Retention: Work with the Global Operations Manager to recruit top talent, promote a positive work environment, and develop career paths to retain key employees.
Resource Optimization: Manage and allocate resources to maximize efficiency and support project delivery needs, balancing workload across the team.
Management of Sales Pipeline and Lead Management of US Customers
Sales Strategy: Oversee the North American sales pipeline, ensuring alignment with Rinami's overall business objectives.
Pipeline Development: Work closely with the marketing team to build and manage a pipeline of potential new business, coordinating lead generation and qualification efforts.
Sales Forecasting and Reporting: Track sales metrics, forecasting revenue growth opportunities, and preparing regular reports for executive leadership on sales progress and pipeline health.
Management of US Profit and Loss (P&L), Including Quarterly Revenue Forecasting
Financial Oversight: Oversee all aspects of the P&L for Rinami's US business, ensuring financial targets are met and resources are allocated to maximize profitability.
Budgeting and Forecasting: Lead quarterly revenue forecasting efforts, working closely with finance to develop and maintain accurate financial projections and meet revenue targets.
Cost Management: Monitor and manage expenses, ensuring all costs align with budget constraints, and identify opportunities for cost reduction where feasible.
Qualifications:
Experience: 10+ years of experience in operations, account management, or project management, with at least 5 years in a leadership role in the IT or software industry.
Education: Bachelor's degree in business, IT Management, or a related field; master's degree preferred.
Skills: Proven expertise in managing high-level client relationships, resource allocation, financial forecasting, and driving team success.
Competencies: Strong leadership, strategic thinking, and decision-making skills, with a focus on achieving and surpassing operational goals.
Reporting Structure:
The VP of Rinami Operations for North America reports directly to the President and will work closely with the global senior leadership team to align North American operations with the company's strategic objectives.
Performance Metrics:
Customer satisfaction and retention rate
Project delivery success rate (on time, within budget, and scope)
Sales pipeline growth and new business acquisition
Achievement of P&L and revenue forecasting targets