We are dedicated to creating a supportive, enriching environment where children with ASD can grow and thrive. Our team is driven by compassion and professionalism, and we provide them with the resources, training, and support they need to deliver exceptional care to our clients and their families.
We are looking for a dynamic Center Operations Director, ensuring both operational excellence and clinical integrity. This role is essential in fostering a positive work environment, driving the Center's growth, and building strong connections within the community.
Your Role as Operations Manager
Leadership & Team Development
Foster an inclusive, ethical work environment aligned with our mission and values.
Manage day-to-day staff operations, including recruitment, onboarding, performance evaluations, and professional development.
Act as a liaison between employees and support departments to address concerns and maintain compliance.
Scheduling & Resource Allocation
Coordinate staff schedules, assign caseloads, and manage room assignments to achieve operational goals.
Ensure timely processing of scheduled hours and adherence to attendance expectations.
Client Onboarding & Satisfaction
Lead the client intake process and ensure smooth onboarding for new families.
Oversee insurance approvals and authorizations, ensuring they are up to date.
Monitor client satisfaction and maintain strong relationships with families to ensure accountability and quality outcomes.
Business Development & Community Outreach
Establish and nurture relationships with referral sources such as physicians, psychologists, and social workers.
Collaborate with marketing and client relations teams to grow our referral pipeline and meet growth objectives.
Financial Oversight & Operational Efficiency
Manage the Center's financial performance, including budgeting, forecasting, and expense control.
Use data analysis to make informed decisions and develop strategies to meet financial targets.
Ensure accurate and timely client billing.
Facility Management
Oversee the maintenance and daily operations of the Center, including vendor management (cleaning, HVAC, water, etc.).
Ensure a clean, safe, and well-maintained environment for staff and clients.
Qualifications
Bachelor's degree in Business, Healthcare Management, or related field
5+ years of experience in operations management and leadership
Experience in healthcare, behavioral health preferred
Strong financial and business acumen
Excellent communication and organizational skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
What We Offer
At BrightPath, we value our Operations Managers as essential to our success and the well-being of the children we serve. That's why we offer:
Competitive Salary with weekly pay
Generous PTO (15 days, Birthday PTO, 6 company holidays)
Performance Bonuses - earn up to $25,000 annually, paid quarterly
Health Benefits - Aetna medical, dental, and vision coverage
401(k) Program - with up to 6% company match
Employee Assistance Program for mental health support
Opportunities for Career Advancement
A supportive management team that values your ideas and professional growth
Take the next step in your career and help us continue making a difference!