The Business Operations Analyst is part of the WorldCompliance Data Operations team. We have analysts responsible for the Americas (LATAM and NOAM), APAC, and EMEA. This position will be part of the Americas region team and will have responsibility for supporting our regional office responsible for the US and other English-speaking countries.
An ideal candidate would have some knowledge or interest in world affairs, current events, politics, economics, history, criminology and/or similar subjects, and it may be beneficial for them to have some basic knowledge on the political, economic, and AML/CTF structures specific to those regions.
There is no hard language requirement for this role, but we may prioritize candidates with Chinese (Mandarin or Taiwanese), Japanese, and/or Indonesian/Malay language capabilities.
The candidates should also have the following skillset:
o strong written and verbal communication
o ability to juggle multiple tasks, projects, and responsibilities effectively, as well as a high volume of emails while remaining organized
o analytical mindset and critical thinking skills, and ability to analyze details and nuance
o Interpret and analyze data to explain variances and trends
o ability to apply knowledge developed through education, past experience, or examples from others
o Solve routine problems using existing procedures and standard practices
o Work within standardized procedures and practices to achieve objectives and meet deadlines.
o proficiency with the Microsoft Office Suite, especially Outlook and Excel
o aptitude to work well within a team atmosphere
The key responsibilities for the analyst role are:
o Customer Service:
o Provide resolutions to content and policies related inquiries from sales, clients, and other departments regarding our database. This is not technical support or frontline support, but the intent is for the BOA to be the Subject Matter Expert on the data and content within the WorldCompliance database, with a focus on the applicable region (e.g.: Americas, EMEA, APAC), and be able to clearly communicate on those topics to clients via email.
o Analysis (database/qualitative):
o Perform analytics and maintenance of the database. Utilize SQL, Tableau/PowerBI, Excel or just simple Google search to identify gaps, discrepancies, and possible enhancements, so the data continues to be relevant and comprehensive, and meet quality standards. Review information from government sites or media sources to identify relevant information and topics to the database. Research and interpret laws and regulations in other countries, especially Anti Money Laundering Laws, regarding financial crimes, politically exposed persons, and terrorism in order to provide the research teams with guidelines.
o Team/Project Management:
o Supervise offshore researcher centers located in 8 offices across 7 countries and 4 continents. Monitoring and ensuring production and productivity, clarifying policies and standards, coordinating projects and meetings to ultimately optimize the offices and the tools which they utilize. Act as a liaison between the research teams and the department director regarding project management, including updating both entities on project statuses with progress reports.
Example of a typical day:
o Check emails/review requests that came in overnight from clients, offshore teams, and/or internal stakeholders, and provide responses as needed to address requests, concerns, and provide deliverables in a timely manner.
o Process open items in internal queues, such as investigations on specific entities in the database, and deletion requests submitted by researchers.
o Review and process routine reports using Excel scheduled for that day.
o Attend/run meetings with internal or offshore teams as needed/applicable for that day.
o Prepare, develop, review, and/or execute projects in order to enhance the information in our database.