Location-Type: Hybrid 2x per week onsite in Phoenix, AZ
Start Date Is: ASAP
Duration: 6-month contract
Compensation Range:$20-25/hr W2
Job Description:We are seeking a detail-oriented and organized Ticket Resolution Team Member to join our client's team in Phoenix, Arizona. This is an entry-level position with a combination of training and hands-on experience. The successful candidate will take ownership of managing tickets, ensuring they are accurate, complete, and resolved in a timely manner. Strong communication, attention to detail, and time management skills are essential.
Day-to-Day Responsibilities:
Ensure all ticket information is accurate, complete, and properly documented.
Identify and correct discrepancies or incomplete tickets.
Communicate clearly with internal teams to resolve issues or clarify ticket details.
Document ticket updates and statuses effectively.
Collaborate with other departments to ensure timely ticket closure and resolution.
Take ownership of the ticket closure process, ensuring all steps are completed before closing.
Provide feedback and support to team members to improve processes.
Must-Haves:
Experience: 0-2 years in a similar role or customer service environment.
Skills: Proficiency in MS Office (Excel, Teams, Outlook), basic computer skills, data entry, and ten-key.
Soft Skills: Strong attention to detail, excellent written and verbal communication, ability to prioritize tasks and manage time effectively.
Other: Ability to work under pressure, manage deadlines, and adapt to new processes in a fast-paced environment.
Nice-to-Haves:
Previous experience in ticket management or customer support.
Familiarity with ticketing software or systems.
Strong teamwork and collaboration skills.
Positive attitude and professionalism in stressful situations.