Job Summary • Seeking an expert cross-functional manager to focus on defining, developing and launching systems and processes • Core to this role is a keen understanding of subscription media services, marketing campaigns, product development lifecycles, and flexible, real-time collaboration platforms • The ideal candidate will work in quick and rapid iterative cycles, with creativity and humility to formulate new ideas and approaches. • Orienting towards constant process improvement and using data and structured thinking to inform the approach. • This position requires working closely with global and cross-functional teams such as Engineering, Product, Operations, Business and Marketing
Description
This position will work with internal Marketing leads and a cross-functional team of marketing managers, engineers, product owners, and business leads. Developing and launching projects, features and programs for the ongoing evolution of the customer services business and the associated customer experience. Develop and evolve the collaboration platforms used within the team and by our partners to track and prioritize programs, feature enhancements and status, down to the individual requirement level.
Provide reporting on project, program and product status across the various business and lifecycles. Build and manage the tools vital for marketing, business and product leaders to evaluate and prioritize a large portfolio of projects.
Key Qualifications • 8+ years of experience in project and process management with a focus in cross-functional collaboration and prioritization • Excellent oral and written communication skills including the ability to communicate with and present to partners at all levels of the organization • Demonstrated expertise working effectively and autonomously across multiple teams in situations of ambiguity, with only high-level direction. • Passion for partnering with product, engineering, analytics, and marketing teams to research and prioritize new features, programs and capabilities. • Ability to maintain positive relationship management abilities and demonstrate strong interpersonal skills. • Experience creating and managing project workflows and timelines, leveraging collaboration tools such as Jira, Slack, Asana, Wrike (or other project management tools). • A stellar teammate and project manager who is able to influence and drive decision making for the group as a whole.
The hourly pay rate range for this position is $60.00 to $78.00/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to jviray@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at jviray@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.