Mobile fleet repair company is seeking a Director of Operations to manage service technicians and everything involved in vehicle repairs. The ideal candidate will have senior management experience in a dynamic setting. The role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. The director of operations will work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success for the company.
Objectives of this role
Collaborate with senior managers in the development of performance goals and long-term operational plans
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Set strategic goals for operational efficiency and increased productivity
Work with customers to develop customized service plans
Analyze current operational processes and performance, recommending solutions for improvement where necessary
Responsibilities
Implement and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
Hold your teams accountable to a high level of performance standard
Adhere to the company's policies and standards, and ensure that laws and regulations are being followed
Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
Required skills and qualifications
Five or more years in a senior leadership role in a field related to our industry
Masterful organizational, communication, and leadership skills, backed by previous professional success
Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
Proven ability to plan and manage operational processes for maximum efficiency and productivity
Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
Strong working knowledge of industry regulations and legal guidelines
Preferred skills and qualifications
Experience in developing budgets and business plans
Superior negotiation skills for both internal and external purposes