California Surveying & Drafting Supply (CSDS) is a leading solutions provider serving architects, engineers, contractors, land surveyors and GIS professionals throughout California. CSDS integrates a variety of technologies including GPS, laser, optical, scanning, mapping, 3D and large-format printing to enable customers to document, collect, manage and analyze information for increased productivity and profitability. An authorized distribution partner for Trimble, Spectra Precision, FARO, HP, Seiko Teriostar and more, CSDS offers a complete range of products, service, training, rentals and support.
Position Summary
CSDS is currently seeking a Customer Service Representative (CSR) who will be responsible for providing excellent customer service to our clients.
Our future CSR will play an important role in our business strategy. They support our customers by answering their questions and providing advice about our product offerings. Our CSR also will support our sales team with on-boarding new customers. We encourage those who enjoy a fast-paced, customer-facing environment to apply for this role.
In this role, you will... • Provide a consistent customer experience for our clients. • Provide exceptional customer care via telephone and email. • Handle customer issues from start to finish and solve problems efficiently and
effectively. • Provide advice to customers on our product lines; equipment; applications etc. • Problem-solving to offer customers better or alternative products where applicable or necessary. • Showcase and promote equipment or consumables to customers for new product launches or
promotions. • Process orders; primarily by telephone, email or E-commerce, but also for walk-in customers. • Work closely with our outside sales team to create and maintain excellent customer service relations. • General branch administration, data entry, and other duties as assigned or required.
About you... • Strong customer service skills. • Above average problem-solving skills to solve complex customer issues • Excellent interpersonal communication & telephone skills • Self-disciplined and highly organized with the ability to take initiative. • Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in a fast-paced and pressured atmosphere. • Energetic and highly motivated. • Minimum of one-year customer service and administrative experience. • Computer competence and knowledge of Microsoft Office. • Knowledge of any CRM is an asset. • Construction experience a plus
Bonus points
The right candidate will be offered the following: • We offer a base salary between $22.00 - $24.00 / hour. • Company paid 401K contribution (guaranteed). • Opportunity to purchase shares in a very successful private company. • Vacation pay. • Sick and holiday pay. • Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development). • Phone/Computer/demonstration tools. • Permanent and Full-Time employment • Full medical and Dental insurance paid by the company (less $25 employee contribution) • The successful candidate will be provided in-depth training on our solutions from our in-house training dept. and from the manufacturer. • And more!