Epoxy Technology is a subsidiary company of Meridian Adhesives Group which is a rapidly growing full service global adhesive solutions provider. Fueled by more than 20 acquisitions since its formation in 2018, Meridian has established itself as an adhesive technology leader in the electronics, flooring, infrastructure, product assembly, and packaging markets with an expanding global footprint.
Job Summary
At Epoxy Technology, we bond with our customers. The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.
Duties & Responsibilities
Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment.
Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts.
Collaborate internally and externally to meet and exceed customer expectations.
Communicate consistently and clearly, in fluent English, with global customer base.