Customer Service Specialist at BCforward in Austin, Texas

Job Description:

This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.

• Assists with problem resolution, as needed. . Responds to phone inquiries in a prompt, courteous and concise manner.
• Documents all encounters in clear and concise online logs.
• Transfers callers to other Call Center units as needed.
• Meets individual performance standards.
• Performs other duties as may be assigned by management.
• Attains and maintains strict required attendance and performance metrics.

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