1-3 years of IT experience in a helpdesk or desktop support role
1+ years of experience utilizing ticketing systems for ticket resolution (ServiceNow preferred)
Excellent communication skills and willingness to learn
Plusses:
2+ years of experience supporting an enterprise level or global environment within a manufacturing, engineering, production, or industrial setting
Any experience in an automotive or automobile production environment
Familiarity with EDI-related tickets
Day-to-Day:
An employer in Central KY is looking for a Service Desk Specialist for an opportunity that will be required to work a hybrid schedule (50% remote). This candidate will be responsible for providing over-the-phone IT support to internal employees; and resolving tickets in ServiceNow. Resolution time and customer satisfaction are the most important indicators for performance within this role, though 250 tickets per month (after 6 months and hands on training) will be ideal. The ideal candidate will have experience setting up accounts in MS Office Suites and Active Directory, enabling BitLocker, troubleshooting issues within MS Outlook, and have the ability to effectively and efficiently provide solutions to a wide array of IT inquiries. This position will be a hybrid schedule. Each Service Desk Specialist will be required to work onsite for a full week (rotate every other week). This position is 1st shift (9:00am-6:00pm) with an opportunity for growth and advancement.