Customer Service Specialist at The Nagler Group in Holliston, Massachusetts

Job Description:

• Manage customer field service call dispositions efficiently and effectively.
• Oversee customer field service operations to ensure timely resolution and high satisfaction levels.
• Handle customer service inquiries and process orders accurately and promptly.
• Plan and manage materials requirements, ensuring alignment with business needs and timelines.
• Coordinate inbound and outbound logistics, ensuring smooth and cost-effective operations.
• Evaluate current processes, administration, personnel, and systems, recommending and implementing structural improvements as needed.
• Ensure the accurate and timely completion of assigned tasks, projects, and job functions.

• Bachelor's degree in International Business, Marketing, or Business Administration.
• Minimum of 3 years of experience in customer service.
• Proficient in Microsoft Office Suite, as well as CRM and ERP software systems.
• Strong problem-solving skills, with the ability to evaluate and resolve issues resourcefully.
• Excellent interpersonal skills, capable of building collaborative relationships and resolving conflicts effectively.
• Ability to comprehend and adhere to Standard Operating Procedures relevant to job functions.

• This role involves order entry and processing, materials procurement, and freight tracking.
• Some logistics experience is preferred.
• Position is on-site, 8 AM-5 PM, with flexibility for the right candidate.