Our client is seeking a Customer Support Specialist with a dynamic personality, exceptional communication skills, and strong proficiency in Excel and Word. The ideal candidate will be organized, thrive in a fast-paced environment, and have a natural curiosity about mechanical processes. This role requires comfort in a setting involving heavy machinery and mechanical parts, and the ability to handle warranty claims, process data, and assist with various administrative tasks within the sales team.
This role is fully onsite in Fairview, Oregon working Monday through Friday from 6AM-2:30PM.
Responsibilities
Handle warranty inquiries and respond to customer communications.
Evaluate warranty claims to ensure criteria are met and take appropriate action.
Process payment of dealer claims and ensure accurate documentation.
Assign and track account numbers for all warranty-related invoices.
Compile and generate monthly warranty reports, including journal entries to reclassify charges.
Balance the general ledger with the warranty report to ensure accuracy.
Provide written notifications for denied or adjusted claims.
Analyze warranty claim data to identify trends and support quality improvement efforts.
Assist both inside and outside sales teams with administrative work as needed.
Recommend process improvements to increase job efficiency and accuracy.
Qualifications
Intermediate to advanced proficiency in MS Office, including Word, Excel, and PowerPoint.
Proficient with Outlook for managing emails and calendars.
Strong customer service skills with the ability to communicate clearly and professionally.
Excellent organizational and time management skills.
Ability to manage multiple priorities and work efficiently in a fast-paced environment.
Strong problem-solving abilities, especially in analyzing data and identifying trends.
Comfort working around heavy machinery and mechanical parts.
Ability to maintain a positive attitude, with a proactive and curious attitude toward mechanical processes.