Cornerstone Building Brands is looking for a Customer Service Representative to support our Fortify Building Solutions / Reeds Metals store in Brookhaven, MS. This position supports the business by providing great customer service and facilitating administrative functions at the store front. The position is customer service focused, handling customer transactions and facilitating the front-end administrative tasks for the company.
Duties and Responsibilities:
Greet customers when entering or leaving establishment and pleasantly deal with customers to ensure satisfaction
Handle customer transactions, issuing receipts, refunds, and pick lists
Field phone calls and take messages, delivering them to the correct departments
Resolve customer inquiries, guide them, and provide relevant information
Maintain showroom inventory and keep the showroom clean
Prepare nightly deposit and ensure the accurate account of money at the location
Clerical and administrative functions as a part of the daily operation
Answering incoming customer phone calls
Scanning/Uploading daily job folders and daily credit folders
Set up new customers on the computer, verifying tax exemptions and deposits
Review invoices for proper pricing, quantities and payment terms
Communicate with customers to collect cash owed
Respond to customers regarding payment matters
Research and respond to internal requests on customer activity
Apply customer payments to accounts receivable
Coordinate with internal teams to resolve invoice issues with customer
Responsible for reconciliation of petty cash and cash box
Prepare customer returns and submit to share drive
Prepare expense Purchase Orders and submit for approval
Performs other clerical duties as assigned
Qualifications
High School Diploma or GED
3 years of experience as a retail cashier or with sales
Basic computer knowledge and familiarity with POS system
Knowledge of Microsoft Suite preferred
Strong communication and time management skills
Attention to detail and strong mathematical skills
Ability to work with precision in a fast-paced environment
Attention and care required to prevent errors
Ability to work with the public daily
Additional information
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.