Customer Service Representative (CSR) - Printing Industry Specialist
Are you an experienced problem solver in the printing industry with a passion for customer service? Join our team at IPCOMM, a leading printing company serving government and private clients, where attention to detail and industry expertise are paramount. We're seeking a dedicated Customer Service Representative (CSR) with a solid background in printing or related fields to bridge client needs with our production team.
Key Responsibilities:
Serve as the primary point of contact for clients, managing requests, and ensuring timely and clear communication.
Coordinate closely with our production team to meet job specifications, deadlines, and quality standards unique to the printing industry.
Provide accurate quotes, manage orders, and ensure high levels of customer satisfaction throughout the project lifecycle.
Proactively handle client issues, track orders, and deliver effective solutions.
Maintain precise records of client interactions, job specifications, and billing details.
Qualifications:
Must have: Experience in customer service specifically within the printing or related industry.
Strong communication and organizational skills with the ability to juggle multiple projects and tight deadlines.
In-depth familiarity with printing processes, terminology, and industry-specific challenges.
Experience with government contracts and compliance is a plus.
Why Join Us?
Be part of a team that values quality, client satisfaction, and industry expertise.
Competitive salary and benefits package.
Opportunities for growth in a dynamic, fast-paced environment.
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
Shift:
Morning shift
Experience:
Printing Industries: 3 years (Required)
Ability to Commute:
Decatur, GA 30035 (Required)
Ability to Relocate:
Decatur, GA 30035: Relocate before starting work (Required)