Are you an experienced leader ready to take our customer service to new heights?
We are looking for a Customer Service Manager to lead our team and ensure our customers receive outstanding service. This role offers the chance to make a significant impact and advance your career.
Responsibilities
Oversee daily operations of the customer service department
Recruit, train, and develop customer service representatives
Set performance goals and monitor team metrics
Develop strategies to improve customer satisfaction
Handle high-level customer inquiries and complaints
Collaborate with departments nationwide to enhance service delivery
Organize team-building activities and professional development workshops
Qualifications
Experience in customer service management
Strong leadership and team management skills
Excellent communication and conflict resolution abilities
Proficiency with customer service software and data analysis
Bachelor's degree preferred
Willingness to travel and work with clients across the US
Benefits
Career advancement and executive development opportunities
Travel opportunities and client interactions nationwide
Supportive work culture focused on excellence
Access to leadership workshops and training programs
Lead our team to success as our Customer Service Manager. Apply now!