Assist The Mayeu Financial Group (MFG) in creating an excellent client experience for all clients and prospects of the firm. Assist Wealth Management Advisors and Service Advisor(s) in developing and maintaining strong relationships with MFG clientele. Facilitate and coordinate workflows from clients and prospects to the MFG operations and planning team.
Specific responsibilities include but are not limited to: • Handling case notes, processing correspondence, maintaining client case files and filing performance reports, account forms and other advisory paperwork • Scheduling and attending follow-up appointments • Debrief client meetings with advisor(s) • Case note management and tasking to operations team • CRM management • Prospecting for new advisory clients on behalf of the employing financial advisor • Gathering information for financial advisor's meeting with client/prospect • Preparing advisory annual review information • Preparing and modifying planning analyses and investment/advisory proposals • Preparing needs-based analysis or financial plan • Recommending fund portfolio options • Discussing potential rollover opportunities from other retirement plans for variable and mutual funds • Conducting 3rd party rollover calls with clients • Administering advisory accounts according to program guidelines • Meeting with advisory clients for fact finding and conducting existing advisory client reviews • Completing risk tolerance (personal profile) questionnaire with client • Making recommendations and modifying proposals and advisory accounts based on review meeting • Participating in client meetings for financial or investment plan development or presentation • Complete and collect all information from client, utilizing the client information gathering form • Corresponding with clients to handle advisory-related service issues • Contacting clients on behalf of the financial advisor to develop advisory plan and provide technical explanations of investment plan • Formulating advisory product solutions to/for a client or explaining advisory products or advisory performance • Accepting redemptions/withdrawals from clients and communicating instructions to MFG operations team • Discussing tax consequences, costs and advisory fees with client
Qualifications • Health and Life licensed or gain licensing within 6 months of employment • Financial Service or Insurance industry experience preferred • Associate Agent Contract required • Experience in administrative support or customer service, preferably in the financial services and/or insurance industry • Excellent oral and written communication skills • Familiarity with Microsoft applications and data entry and information retrieval software • Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines • Strong attention to detail with the ability to work with a high degree of accuracy • Ability to proactively identify what needs to be accomplished and take action as appropriate • Has interest in learning on a continuous basis • Ability to embrace change and work in a fast-paced environment • Ability to work both independently and in a team • Ability to maintain confidentiality