Hiring for a pivotal role in the execution and delivery of customer-facing digital messages. The Technical Email Project Manager (TEPM) works with content editors, designers, and LOB intent owners/marketers/engineers to manage, build, test, and launch emails, SMS messages, and push notifications to their appropriate market. The TEPM is an experienced operations management professional who thrives in a fast-paced, team-oriented environment. The TEPM can communicate effectively with and influence partners across multiple levels of the organization, while managing the end-to-end process of multiple email campaigns at a time. Strong tech knowledge, attention to detail, and the ability to adapt to an everchanging environment are essential to succeeding in this role.
MUST HAVE SALESFORCE MARKETING EXPERIENCE
Key Responsibilities: • Ability to manage the email process from end-to-end, typically two to three at one time. The ideal candidate is well organized, inquisitive, communicative, and flexible. • Serve as the primary point of contact for messaging intent in various operating models and sizes. This might involve partnering with a copywriter and designer to work on a new multi-channel alert, building a message in our systems, or working upstream with LOB partners to get their email creatives through approvals and ready to execute. • Manage and track key elements involved with message production, including documentation collection and organization, appropriate technical setups, QA testing, and post-production monitoring. • Work with partners across the company to expedite and obtain necessary artifacts and approvals needed to launch messages in the market. • Stay perpetually audit-ready by ensuring all aspects of Legal, Risk, Compliance, and well-managed process controls are adhered to and followed to the letter.