Ports/Maritime Client Service Manager at TranSystems Corporation in Houston, Texas

Job Description:

TranSystems has completed a strategic merger with Gannett Fleming to create a best-in-class organization (Gannett Fleming TranSystems) with approximately $1.3 billion in revenue and a highly skilled workforce of more than 5,000 employees.

Both companies are recognized as top 20 providers on the Engineering News-Record (“ENR”) rankings for transportation design services. We are committed to building strong relationships with our clients, partners, and communities, because we believe we can go farther together. The transaction not only enhances our transportation expertise and reach, but it expands offerings across the water, environmental, and power markets.  

 

Interested in joining our team? We’re looking for top talent to grow with our firm. This is a great time to join Gannett Fleming TranSystems!

Responsibilities

What you'll be challenged to do:

Gannett Fleming TranSystems is currently seeking a Client Service Manager to support our Marine/Industrial Market team out of our Houston, TX office. The candidate will be a key part of our Ports/Maritime Client Service Teams, developing and implementing strategies to expand our footprint within the sector. Collaborating closely with the Marine/Industrial Market Sector Leader, the Ports/Maritime Client Service Manager will oversee various facets of business development, contracting actions, delivery execution, and customer relationships across open-end agreements and standalone projects. The ideal candidate will manage projects from business development, scope and fee development, resource allocation, and work plan formulation. Additionally, they will also coordinate with our leadership team to help set and obtain strategic goals for our growing our Marine/Industrial practice in terms of sales, profitability, and technical excellence.

Primary Responsibilities (others may be included):

• Serve as the focal point between TranSystems, our strategic partners, and port/maritime clients. This includes their management and end-user stakeholders, regarding all issues of project delivery, performance, client satisfaction, and new business prospects.


• Drive organic business development initiatives to secure new business. Collaborate with the Ports/Maritime Business Development Lead, Capture, and Marketing teams to support proposal development efforts based on client expectations and key win themes for project pursuits.


• Contribute to the development and implementation of TranSystems Ports/Maritime Market business development strategy and goals. Identify strategic opportunities and participate in go/no-go decisions with client service teams.


• Develop and maintain relationships with port/maritime clients while interfacing with the client for proposal and project-related items.


• Identify strategic opportunities early and participate in teaming and subcontractor vetting processes. Assist in contract/subcontract negotiations and participate in program and project reviews and coordination meetings.


• Support the Marine/Industrial Market Sector Leader with responses to requests for proposals (RFPs), requests for qualifications (RFQs), task order requests, proposals, and execution of contracts. Participate significantly in port/maritime client service teams external efforts to drive action from client service team members as it relates to serving our clients.


• Participate in professional/technical societies and represent TranSystems at industry conferences.


• Support technical staff recruitment efforts.

Qualifications

What you bring to our firm:

• Bachelor’s degree in business, marketing, engineering, or architecture.


• 10+ years of progressive experience in business development for port/maritime clients.


• Ability to develop and implement a client growth strategy with demonstrable positive outcomes.


• Excellent verbal and written communication skills, along with strong presentation skills.


• Ability to lead a team on multiple concurrent deadlines.


• Knowledge of Excel, Word, PowerPoint, and scheduling software.


• Travel Requirements: Approximately 40-50% to client sites and offices.


• Capability to cultivate relationships with senior leadership as well as port/maritime market.


• Participate in professional and industry organizations, such as ASCE, AAPA, WEDA, local maritime associations, and others.


• Advanced problem-solving and analytical skills.


• Experience and relationships within maritime and waterfront facilities across various departments (e.g., engineering design, structural design, construction management, etc.), programs, processes, procedures, and organizations.


• Actively engages multiple perspectives when solving problems, seeks to learn from peers, and encourages reciprocal learning among team members.


• Advocates for full inclusion in the workplace, fostering an environment that welcomes diversity and values equity for all employees, partners, clients, and the communities.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, depending on field assignments.


• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.  The noise level in the work environment is usually moderate, however, construction and field assignments can be severe (i.e. Airport noise, inside factories, construction equipment, jack hammers, etc).

 

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, depending on field assignments.


• While performing the duties of this job, the employee is regularly required to sit and use hand and fingers to operate a computer keyboard, mouse, and telephone keyboard.  The employee frequently is required to stand, walk, talk or hear, and drive a car.  The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include ability to adjust focus.

Featured Benefits: 

• Hybrid (in-person and remote) work environment


• Comprehensive health benefits package including wellness, maternity/paternity leave, and employer paid AD&D, STD, and LTD.


• 401(k) company match


• Vacation accrual separate from sick time.


• Eleven (11) paid holidays for 2024 with the option to substitute 2 holidays for employees to celebrate other day(s) of significance.


• Six (6) day winter break in 2024 that is included in the paid holiday schedule.

Gannett Fleming TranSystems is proud to be an equal opportunity / affirmative action employer and ensures nondiscrimination and equal employment opportunity in all programs and activities in accordance with all applicable laws and regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, age, national origin, pregnancy status, marital status, sexual orientation, genetic information, citizenship status, disability, protected Veteran status or any other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).

 

As the employer of choice, we are committed to action and strive for a company that reflects the vast diversity of our country and the communities we serve. Gannett Fleming TranSystems is committed to embracing diversity in all forms, including race, culture, age, sexual orientation, gender identity, disability, veteran status, thought and religious background. We acknowledge the impacts of prejudice and discrimination on historically underserved communities. We commit to establishing a more diverse, inclusive and positive work environment that drives innovation.

Recruiters or staffing agencies: Gannett Fleming TranSystems is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a Gannett Fleming TranSystems employee without 1) a current, fully-executed agreement on file and 2) being assigned to the open position (as a search) via our applicant tracking solution.

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