IT Client Services Analyst at UC HEALTH LLC in Cincinnati, Ohio

Job Description:

UC Health is hiring a full time IT Client Services Analyst

The analyst coordinates all Client Services related work at a designated UC Health facility, develops project work plans and facilitates teams to implement and support new applications, products or upgrades.

IT Client Services Covers West Chester, Drake, Linder Center of Hope, and UC Physicians.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com

• Minimum Required: High School Diploma or GED
• Preferred: Bachelors degree in Information Systems or Computer Science combination of education
• Minimum Required: Two or more years experience in technical support or analysis in a PC environment

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employmentProcess and Workflow Management -

• Monitors and supports work area processes, metrics, and asset inventories.
• Ensures production and quality metrics are collected and documented in prescribed manner for work area.
• Prepares and processes purchase requisitions to support project needs.
• Creates and monitors Help Desk Ticketing incidents and PMO work requests.

Customer Support -

• Facilitates end user meetings.
• Develops consensus within user groups.
• Encourages and displays actions that result in high client satisfaction or process improvements.
• Provides effective written and verbal communication to end users.
• Provides consults to business units regarding desktop activities.

Project Support -

• Creates project charters, work plans and work requests to support Client Services Activities.
• Provides task level detail for project plans, including schedules and suggested skill set of team members.
• Provides accurate and timely individual status reports; adheres to PMO standards.
• Documents and ensures timely resolution of project issues.
• Coordinates effectively with team members and vendors.
• Determines and manages workload priorities.
• Assists with activities across IS&T Departmental Teams.
• Raises issues to the appropriate level.
• Resource to projects.

Technical Assessment -

• Interacts with users to define and validate system requirements including hardware and software.
• Provides clear and complete technical specification to end users/depts.
• Other duties as assigned.

Process and Workflow Management -

• Monitors and supports work area processes, metrics, and asset inventories.
• Ensures production and quality metrics are collected and documented in prescribed manner for work area.
• Prepares and processes purchase requisitions to support project needs.
• Creates and monitors Help Desk Ticketing incidents and PMO work requests.

Customer Support -

• Facilitates end user meetings.
• Develops consensus within user groups.
• Encourages and displays actions that result in high client satisfaction or process improvements.
• Provides effective written and verbal communication to end users.
• Provides consults to business units regarding desktop activities.

Project Support -

• Creates project charters, work plans and work requests to support Client Services Activities.
• Provides task level detail for project plans, including schedules and suggested skill set of team members.
• Provides accurate and timely individual status reports; adheres to PMO standards.
• Documents and ensures timely resolution of project issues.
• Coordinates effectively with team members and vendors.
• Determines and manages workload priorities.
• Assists with activities across IS&T Departmental Teams.
• Raises issues to the appropriate level.
• Resource to projects.

Technical Assessment -

• Interacts with users to define and validate system requirements including hardware and software.
• Provides clear and complete technical specification to end users/depts.
• Other duties as assigned.

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