Sr. Agile Coach at Cigna in Memphis, Tennessee

Job Description:

TheAgile Coachis a multi-disciplinary coach with an extensive breadth of knowledge and experience with enterprise level, cross-organizational, transformations with business, technology, and product teams utilizing concepts from Lean/Agile and other disciplines as may apply. At Cigna Group, the enterprise coach works primarily with organizational leaders, under the guidance and direction of the leader of the Agile Transformation organization. The Enterprise Coach has hands-on and practical experience in enterprise environments that enable him or her to advise on a variety of scenarios that have been proven in the industry. They are accountable for building relationships and having the right conversations.

In order to ensure consistency of practices, this position will leverage Cigna's Enterprise Agile assets, Enterprise Operating Model and related guidance when working with our internal organizations. Active participation with the Enterprise Agile team will be expected to co-create and refine training, reference materials, and other guidelines/documents used by Enterprise Agile . The candidate should exemplify core Lean-Agile values in all interactions, while demonstrating both proactive and reactive coaching styles as appropriate. Doing so will require the application of foresight, insight, and hindsight to help our team and our constituents continuously improve.

The ideal candidate demonstrates the ability and experience to coach and scale agile methods with people at every level of the enterprise. This includes the portfolio through to team level, both local and distributed, and in areas having various levels of maturity. The candidate should also have experience integrating Lean-Agile planning and delivery processes with organizational leaders representing both IT and the business in order to enable business Agility. As a coaching leader, the Enterprise Coach is expected to collaborate, mentor, and help develop the coaching staff to continuously improve and grow their coaching skills.

The enterprise coach has a holistic view of an organization and works across boundaries to accelerate the business agility journey. They are uniquely positioned to partner with organizational leadership to co-create meaningful and sustained change. Emphasis on assessing an organization's current design and structure and achieving business agility through leadership and culture as a change agent. Integrating the Agile development process with an organization's business is essential to achieving business Agility.

The ideal candidate is accountable for embodying, promoting, and supporting organizational agility. The Enterprise Agile Coach will provide mentoring, consulting, and guidance on applying agile and lean values, principles, and practices and their application within the organization. T he Coach will utilize their in-depth knowledge and experience in the application of agile, lean, Scrum, and Kanban to inspect and adapt thinking and practices to the various situations within the Cigna enterprise.

In this senior agile position, the Enterprise Agile Coach will be a strategic partner and thought leader for an organization transitioning to agile and lean ways of working. The coach will collaborate across the organization with multiple teams (co-located and distributed), leaders, and individuals, helping them to fully understand how to apply appropriate agile and lean frameworks and behaviors to deliver technology solutions supporting our products in a complex utility environment.

In addition, given the unique needs of our environment , it would be beneficial if this candidate could demonstrate prior Product Owner or Portfolio Management experience.

The Enterprise Coach is responsible for:

• Supporting organizational and enterprise change (including process, practice, and tooling changes).


• Interfacing with all levels of leadership and management as needed.


• Implementing change through utilizing Change Management processes and techniques


• Applying Lean/Agile principles across globally distributed teams


• Working with the EA coaching organization and our internal customers to demonstrate and measure the impact of coaching changes on the Cigna organizations we work with.


• Evangelizing Business Agility concepts throughout the organization


• Collaborating with their team members to share best practices and experiences, helping to elevate their peers.


• Proactively address areas of "organizational" drag that may impact the ability to maximize value realized by business as the coach engages their enterprise partners.


• Influence and lead agile adoption and transformation.


• Provide coaching, mentoring, and training at all organizational levels in an emerging agile environment.


• Assess the current organizational delivery environment, recommending and implementing optimal agile, lean, and complementary practices tailored to needs.

The Enterprise Coach should have:

• Ability to lead teams collaboratively.


• Ability to work well with other coaches.


• Capacity or demonstrated competency to implement a Change Management process as needed.


• In-depth knowledge of Agile practices and shifting from project to product centric operating model.


• Demonstrated ability to challenge assumptions and counter resistance.


• Broad experience with various roles and responsibilities in an enterprise setting.


• Demonstrated ability to work, communicate, and adapt cross functionally with Business Stakeholders, Technology, and Leadership to provide guidance in the Agile Journey.


• Subject matter expert in Scaled Agile Framework, Scrum, Kanban and related methodologies.


• Assess the agile health of the organization, and coach teams and management to higher levels of fluency, at a pace that is sustainable for the teams and organization.


• Radiate helpful data and information to the organization, utilizing visual management techniques and information radiators, to report progress of the organization to anyone at any time.


• Serve as the Agile Transformation Team subject matter expert for Product Ownership, Product Development, and Business Value delivery.

Qualifications

• Bachelor's Degree required; Master's Degree preferred


• 10+ years of experience Software Development


• 5+ years experience with Agile Practices

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.