Job Description:
Position Overview
The Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and/or ID cards. The CSS is responsible for assisting the client with the successful processing of Zelis services, performs day-to-day functions of managing the account, and makes decisions on how to approach projects for best results. This role supports the Payments Optimization Business Unit/Service Operations.
Key Responsibilities
- Participates in regular meetings with stakeholders, to provide leadership and technical solutions to accomplish business objectives
- Communicates & supports the Zelis Client Services vision/direction with clients and team members
- Develops and sustains productive customer relationships
- Proactively identifies complex problems; identifies, proposes, and implements solutions in a deadline driven environment
- Establishes courses of action for self and others to ensure that work is completed efficiently
- Supports continuous improvement efforts both internally and externally
- Provides high level of customer service and satisfaction on all team accounts
- Expands knowledge of Zelis and client's business processes, technical systems, software, and delivery processes for case/issue management
- Continual adherence of HIPAA, Compliance & Security policies
Required Qualifications
- 2+ years of Previous Customer Service experience
- Experience working as a relationship or client service manager, implementation and/or project management
Preferred Qualifications
- Experience in gathering business requirements, root cause analysis, business rule configuration, and/or testing software configuration
- Knowledge of Jira and/or Salesforce
Education
- Highschool Diploma or GED is required
- Bachelor's Degree Preferred in business, healthcare, or technology preferred
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
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