Customer Service Specialist at McKesson in Austin, Texas

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


This position would be fully remote.


Hours of work would be 12:00 pm -8:00 pm (CT).

• The responsibilities of this position consist of answering inbound calls/ emails from existing Health Mart Atlas members which can result in providing an answer at that moment, additional research within the internal systems or triaging with other departments regarding PBM contracts or payments.
  
  


• It will also require outbound calls to current customers to follow up on open issues, returning voicemails left for the department and partaking in call campaigns.
  
  


• Representatives are expected to provide timely and accurate responses and call notes to inquiries and efficient resolution to issues.
  
  


• This position requires excellent communication, customer service, time management and follow-up skills
  
  


• Answering inbound calls and email requests from existing Health Mart Atlas pharmacies regarding Managed Care needs such as adjudication issues, payment research, contract solicitations and reimbursement issues.
  
  

Minimum Requirements

• Typically requires 3+ years of related experience.
  
  

Critical Skills:

• Must be able to multitask


• Must have great communication skills


• Must be able to problem solve


• Proficient in MS Office Suite


• Works with cross-functional teams to ensure value proposition is clearly identified and communicated with members including contract updates, industry news and trends


• Once tenured in role, serve as a dedicated representative to assigned chains or buying groups.

Preferred Skills:

• Pharmacy experience a plus


• Processing claims a plus


• Call center experience a plus

Career Level - IC - Business Support - B3


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



Join us at McKesson! Apply Now