Lead Client Service & Product Support Specialist at ADP in San Dimas, California

Job Description:

ADP is hiring an Ops Tech Support Analyst

• Are you looking for an inclusive environment with a culture of collaboration and belonging?
  

If so, this may be the opportunity you've been searching for. Read on and decide for yourself.

In this role, you will provide technical and operational support to the teams within ADP Compliance Solutions Payments Operation area. Work with vendor relationship to search, analyze and determine resolutions to issues. Respond to questions from vendor and operation areas. Assist with escalated client issues and trouble use issues through use of database management, writing and running queries and creation of reporting.

The nature of what you do every day will not change -- you will identify, research and resolve complex issues related to ADP Payment of customer and client operations. Ability to analyze and manipulate data from a variety of sources and make recommendations for improvement and solutions. Seek timely and reasonable solutions. Ability to create quality and effective reports to drive operational efficiencies. Assist with escalated client issues. Still, every day will be different because the questions you receive will vary, as will the solutions you provide.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. You will have the opportunity to continually upgrade knowledge and skill base relating to both new and existing products to help you increase proficiency in a technical and operational support capability. As a result, you will effectively troubleshoot, replicate and develop resolution for client issues. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

• Client Support. You will help our vendor through relationship building to research, analyze and determine resolution to issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.


• Learn. You will continually upgrade your knowledge and skill base relating to both new and existing products to increase proficiency in a technical and operational support capability. Remain current with emerging technology in order to provide technical and operational support for new product rollouts and/or existing offerings. Remain proficient on networks, operating systems, hardware, software, databases, Internet and related products.


• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound escalations/issues. Daily phone time may increase during peak seasons.

TO SUCCEED IN THIS ROLE: Requirements

• At least three through five years of experience in a customer service environment


• 6 + years of directly related experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR


• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.