Director, Learning Engagement, XGIE at Comcast in Philadelphia, Pennsylvania

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

In this role, you are the face of ULearn, our learning and development organization, to the internal business units you support. Your role is to consult and solution with the internal business partners you support to understand their team's development needs related to professional, leadership, and DE&I skill development and recommend learning solutions from our enterprise learning portfolio to meet those needs and drive the business forward. You will partner closely with Talent Management, HR Business Partners, and business leaders to execute learning strategies that align and support other talent development activities and needs of the business both broadly across Comcast and for individual teams. You will also help shape the content and experiences for our learning products in partnership with the Enterprise Portfolio team. Success in this role is measured by your ability to drive learning engagement and impact employee's ability to apply critical transferable skills in their day-to-day roles.

Job Description

Core Responsibilities

• This role is about strategic execution and consultation. Success is determined by how you take the established strategy, drive learning engagement that meets the business' needs and adoption within the groups you support. This is achieved through communication, influencing and collaboration with key partners, and identifying unique ways to bring existing learning to life for teams across Xfinity Growth Innovation and Experience (XGIE) teams.

• The complexity of this role is driven by the breadth of the groups supported and the type of creative, yet simple learning solutions you will need to plan and execute across multiple Senior Executive teams. You will be responsible for ensuring execution and follow-up on outcomes of plans.

• Meet regularly with HR BP Leads for within XGIE to understand skill development needs for teams supported. Partner with C HQ Talent Management lead to drive consistent skill development and talent development strategies across C HQ teams.

• Represent ULearn in XGIE HR SLT and Team meetings.

• Lead scoping sessions with XGIE leaders to identify business needs and recommend learning solutions. Co-create collective learning plans with business leaders and HR partners..

• Proactively engage leaders on recommendations for learning and development opportunities based on employee feedback, observations, and strategic goals will be key in demonstrating value.

• Regularly and consistently follow-up on learning experiences you supported the business with. Gathering feedback, provide insights to business leaders and HR partners, and use findings to adjust execution and approach to continue to drive the learning experience and application of learning.

• Present to EVPs/SVPs to gain alignment on collective learning plans and in All Staff meetings to drive excitement and participation in learning experiences.

• Lead scoping, intake, and content review efforts for new and refreshed learning products that are part of the Talent Enablement portfolio, including but not limited to Finance related skill courses, Career Wellbeing, Interviewing skills, etc.

• Collaborate with peer Product owners, Learning Engagement, Learner Experience Professional team members to produce effective learning solutions.

• Develop and implement learning strategies through a digital-first approach that supports large scope initiatives through single business events.

• Co-create, maintain learning strategy that yields industry-leading products to our learners.

• Manage team capacity, project timelines and budget to meet project deliverables.

• Continually enhance our learning products and strategies through data driven insights.

• Partner with in-house resources (business unit subject matter experts) and outside consultants to produce innovative learning solutions.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Skills Needed:

• Influence

• Problem solving

• Consulting

• Strategic execution

• Adaptability & Flexibility

• Systems thinking

• Proactive

• Collaborative

• Communication skills

• Prioritization

• Resilience

• Learning effectiveness

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Learning and Development (L&D); Change Management; Business; Organizational Change Management; Communication; Talent Development

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

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