Patient Services Rep II - Deptford Surgery Center at Nemours in Deptford, New Jersey

Job Description:

Nemours is seeking a PSR II for the front desk at Deptford Surgery Center here in Deptford, NJ! The PSR II is an important front-line representative for the organization for the patient/family, provider, nursing and other care team members. The PSR II is responsible for greeting and checking in patients for their scheduled procedures. The PSR II performs designated business processes associated with an outpatient visit ensuring that all demographic and financial information is current and accurate. See attached Job Description for list of essential functions.

Responsibilities:

• Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
• Establishes and maintains a professional demeanor with compassion and displays an understanding of patient needs.
• Verifies patient identity using two patient identifiers (name and date of birth).
• Communicates patient readiness with clinical teams
• Performs tasks associated with Nemours' outpatient business front desk functions.
• Confirm authorization and/or collect referrals for the days' visit. Notify Pre-registration and Authorization Department of visits scheduled the same day, as necessary.
• Confirm all patient personal demographic information
• Confirm patient identification with two identifiers
• Confirm legal guardianship
• Confirm referral information for patient visit, if applicable
• Prepare, completed and/or collect consents and all other required documents
• Scan insurance cards and other important documents
• Collect and post co-pays and past due balances
• Achieve Registration Accuracy of at least 95%
• Create, schedule & post surgical cases in "EPIC OpTime Scheduler"
• Schedules MRI procedures in "Front Desk".
• Scans/enters MRI orders.
• Access physician calendars as appropriate.
• Prepares paper chart for next day surgeries/procedures
• Schedule follow-up appointments utilizing iGuide to determine participation, if appropriate.
• Throughout shift, regularly communicates with clinical staff regarding the status waiting of patients, particularly those who have been waiting for a lengthy period of time..
• Communicate with waiting patients/families to ensure they have status updates regarding their child's procedure.
• Reconcile payment collections accurately at the end of each shift, as per Cash Collections Policy

• EPIC EMR experience preferred
• High school diploma required
• Previous customer or patient focused work experience highly preferred