Assistant Community Director II at ConcordRENTS in Orlando, Florida

Job Description:

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.   

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

This position is right for you, if you wish to contribute to the success of the community by achieving leasing, marketing and administrative objectives. This includes building rapport with future and current residents to ensure desired occupancy and retention levels. Monitor community support systems to ensure communication between the community and support areas is maintained so that each area is able to achieve their goals.

Candidates will have experience with rent collections and analyzing reports critical to property operations. Must have the desire and ability to address residents customer service needs through clear, decisive and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. This individual must have the aptitude to become proficient with industry leading technology in order to efficiently handle community demands. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules.

Pay for this position is commensurate with experience of candidate.

ESSENTIAL FUNCTIONS:

• Interview and recommend hiring of office, leasing and maintenance staff. Create staffing schedules to coincide with anticipated work requirements. Monitor work quality and quantity to ensure it adheres to standards established by Concord. Counsel and coach team members, appraise their performance, and develop effective, efficient, and harmonious teams.


• Responsible for all aspects of leasing and marketing to local businesses and prospective residents. This includes the completion of marketing logs and other required marketing reporting as well as offering pricing recommendations to the Community Director.


• Generate and review a wide range of reports to track and resolve outstanding issues relating to rent payments or utilities and investigate the validity. Once researched, responsible for submitting credit adjustments as needed, as well as the filing of evictions after appropriately ensuring the resident has not vacated the premises. These functions must be completed in a timely manner in accordance with policy.


• Act as community liaison to address resident-related damages and policy violations so that proper communications occur with resident and that applicable fines and damage fees are collected.


• Work with supervisor and support departments to understand financial budgets and projections related to revenues and operating expenses as well as the ability to impact change on these goals. Set occupancy goals, propose rent and security deposit increases when market bears, work with the PHA team and VRD to identify strategies to increase PHA voucher holders and recommend capital improvements for each assigned community.


• Create purchase orders and verify goods are received by performing received function in the system. Actively work the invoice register to ensure vendors are paid promptly.


• Timely review and respond to property voicemails and emails. Respond to resident inquiries associated with community issues. Investigate, resolve, and follow up with residents exhibiting superior communication and intrapersonal skills to ensure a positive customer experience. Ensure that the team is appropriately clearing and maintaining the CRM queue.


• Ensure positive curb appeal by consistently walking the property. Routinely walk the property to determine, communicate and monitor items requiring attention. Monitor maintenance activity to ensure that units are ready for occupancy in keeping with established schedules. Work with Maintenance Manager and Regional Maintenance team to implement maintenance programs, including quarterly preventative maintenance, to maintain the value of property assets.


• Inspect apartment homes upon vacancy to complete HappyCo move out inspection and condition of units is documented with photos and detailed notes. Completion of the deposit accounting checklist and submittal to the CAT team within 72 hours. Alert necessary departments if a unit will be in down status.


• Schedule and conduct required resident activities and programs found on the compliance tab of the property page in the CCNet if applicable.


• Complete Accounting Month End and Procure to Pay checklist, other required checklists, and other administrative work for the community to include uploading documents to the Document Center.


• Work with your Supervisor to always be recruiting quality talent to the organization.

Knowledge and Experience

• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.


• Thorough knowledge of property management, Yardi Voyager software and basic accounting principles.


• Education which is equivalent to two years of college or industry certification courses.


• Internal candidates must be up to date with required training, to include attending LEAD program courses.


• Strong customer service and verbal and written communication skills are required.


• Leadership is exhibited at all levels within an organization. The preferred candidate will demonstrate their leadership abilities not only in this role but throughout their career.


• Minimum of two years’ experience in property management, with property leasing and resident services required.


• Concord Management experience is preferred.


• Demonstrated problem resolution work experience.


• Exceptional customer service work history.


• Ability to speak, read and write English for safety and productivity reasons.

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