Assistant Maintenance Manager at BH Management Services, LLC in Richmond, Virginia

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

**$1,000 Signing Bonus after 90 days of employment (For external candidates only)**

As the Assistant Maintenance Manager, internally known as Assistant Service Manager, you're responsible for assisting in overseeing the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance, and construction or rehabilitation projects for the property.  

Essential Job Functions:

• Uses electronic system and schedules to establish priorities and respond to service requests within 48 hours and assists in monitoring the completion of service requests.


• Oversee and ensure that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.


• Responsible for the daily upkeep of the grounds and appearance of the property.


• Repairs/Replaces appliances, plumbing systems, air conditioning/heating/electrical systems, and any apartment material/maintenance request within scope of management responsibility.


• Works with the office team and Maintenance Supervisor to assist with determining weekly apartment make-ready schedules. Ensures all repairs/replacements/cleaning is completed as necessary for apartments to be move-in ready.


• Provides back-up support in the absence of the Maintenance Supervisor.


• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to Property Manager and Maintenance Supervisor.


• Assists with determining supply and equipment needs, ordering supplies and managing maintenance budget appropriate approvals.

Minimum Qualifications/Skills:

• A minimum of one year or more of progressive maintenance and safety experience


• Minimum of one-year experience with all major types of heating and air conditioning


• Knowledge of, or demonstrated ability to gain knowledge of, local, state, and federal building codes and compliance issues and the ability to ensure building code compliance


• Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair


• A positive, team-oriented attitude, and ability to work with a diverse group of people and customers


• Required to provide own (industry specific) hand tools


• Regular attendance, punctuality and dependability required


• A valid driver’s license and/or reliable transportation required

Desired Qualifications/Skills:

• Strongly preferred that candidate have at least one year of experience with a construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical


• HVAC certification (most industry certifications accepted) or ability to obtain


• E.P.A Certification (Type II – domestic HVAC systems) / E.P.A 410A certification or ability to obtain


• CPO (Certified Pool Operator) or ability to obtain

Work Schedule: Generally, 9a-6pm, Monday- Saturday (will vary based on property needs) with some overtime required including on-call/rotating on-call schedule participation

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.