JEWELRY/ASST OPERATIONS MGR at Fred Meyer Jewelers in Portland, Oregon

Job Description:

Support application users by providing training, resolving issues independently, or coordinating resolution with external partners, in order to exceed customer service expectations. Provide procedural support to stores, including reporting, monitoring, and researching and assisting with operational issues. Frequent independent judgments are essential. Review credit related documentation, provide store assistance, process promotional adjustments, be proactive to increase company's credit portfolio success, act as the contact liaison between Fred Meyer Jewelers and finance companies. Demonstrate the company's core values of honesty, integrity, diversity, inclusion, and safety.Based in Portland, Oregon, Fred Meyer Jewelers merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer Jewelers customers in over 120 store locations throughout the United States.

Because Fred Meyer Jewelers is one of the largest and fastest growing jewelers in America, your career path, which can take you where you want to go. Whether your interest is to be a Sales Professional in the Northeast, a Store Manager in the Midwest or a Regional Supervisor in the Sun Belt ... chances are Fred Meyer Jewelers is there with exciting career opportunities for you.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fred Meyer Jewelers family!Minimum
- Bachelor's Degree business, education or related field plus 2 years related divisional experience; or combination of relevant education and experience
- Any experience directing and participating on project teams and committees
- Any jewelry and/or store operations related experience
- Any knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure
- Demonstrated ability to maintain confidentiality and protect sensitive information
- Familiarity with retail industry terms and processes
- Ability to creatively and alertly find new avenues of approaching tasks
- Ability to work within strict time frames/resolute deadlines
- Strong analytical and problem-solving skills
- Ability to prioritize/multi-task while providing accurate/on-time results
- Strong attention to detail
- Ability to be resourceful with systems and information available
- Demonstrated ability to work collaboratively with stakeholders and peers
- Ability to lead operations team in the absence of the immediate supervisor

Desired
- Any jewelry related experience
- Thorough knowledge of technology used in the stores- Act in a supporting role for stores, following up on the procedures and execution for both Fred Meyer Jewelers and Fred Meyer Stores
- Assist with administration of company policies and procedures
- Provide timely coaching, guidance, and feedback to help others excel on the job, meet key accountabilities, and strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
- Maintain open communication with all divisions departments including merchandising, distribution and operations personnel
- Respond to internal and external customer questions and concerns, including researching specific transactions
- Manage and process jewelry credit promotion requests, including researching missing information, payments, adjustments, and bankruptcy notifications
- Manage all credit related paperwork, incoming/outgoing correspondence, and credit file maintenance for stores
- Participate in appropriate user group meetings to maintain awareness of changing business needs
- Must be able to perform the essential job functions of this position with or without reasonable accommodation