Clinical Consultant II, Surgical Synergy - Raleigh, NC at Medtronic in Raleigh, North Carolina

Job Description:

We anticipate the application window for this opening will close on - 2 Dec 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, the Clinical Consultant II, Surgical Synergy provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery /Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

This is a field-based role.

Responsibilities may include the following and other duties may be assigned:

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers


• Represents Medtronic during technology-enabled procedures to provide technical assistance.


• Maintain system hardware and software to maximize system performance.


• Installs software and hardware upgrades.


• Performs system preventative maintenance.


• Provides telephone clinical support to customers.


• Uses UNIX/LINUX commands to modify operating files.


• Fulfills Software and Service Contract obligations.


• Acts as the primary Medtronic customer liaison for repair and technical support issues.


• Provides timely information to the district team regarding customer concerns, issues and market opportunities.


• Provide service to customers per their individual needs.


• Maintains familiarity with status of calls and issues at customer sites.


• Reports necessary complaints and partners with CSM/NRC to ensure full resolution


• Files weekly site visit and customer contact reports for service improvement purposes


• Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters relating to our technology-enabled procedures.


• Provides a clinical resource for surgeons, clinicians and others being trained.


• Updates customers on tips, shortcuts and suggestions, as appropriate.


• Participates in in-house sponsored customer training at designated sites for both internal and external partners


• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).


• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.


• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures


• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.


• Submit reports and provide information as directed.


• Cooperate with all personnel on the execution of Company programs.


• Supports more complex, new image-guided products and applications to physicians and hospital staff.


• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.


• Provide input on new product development based on in-field experience.


• Responsible for documentation at new or existing installations


• Adhere to company policies and conduct all business in an ethical manner


• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader -that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at Medtronic Click Here

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience;


• Associate's Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or


• A Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience

Nice to Have

• RT and/or MRI certification


• Prior experience with Image Guided Systems


• Prior experience with MRI


• Operating room experience

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Additional Job Requirements

• Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation


• Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts


• Ability to work efficiently and autonomously with little direction when outside of clinical events


• Ability to attend national meetings, district meetings and other training as requested


• Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room


• Ability to lift up to 40 pounds


• Ability to sitting, standing, and/or walking for 8+ hours per day


• Ability to bend/stoop, squat and balance frequently


• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.

Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Business Description

Part of the Neuroscience portfolio, Cranial and Spinal Technologies (CST) is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. CST is comprised of four global businesses: Spine & Biologics, Enabling Technologies, intelligent Data Solutions (iDS), and China Cranial, Spinal, Orthopedics & Technologies.

This role will support our Enabling Technologies platforms, delivering an innovative portfolio which include robotics, navigation, intra-operative imaging, advanced energy devices, cerebral spinal fluid management and critical care.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$68,000.00 - $102,000.00

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here. (https://www3.benefitsolver.com/benefits/BenefitSolverView?DO_NUM=182665432&error_page=errorpage&page_name=public/download_document&current_page=admin/refcenter/index&session_co_num=30601&CSRF=aa8b608e81c0aa2acc1346278c504be7963ad2607c15b238282af8d3b5ef0007)

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.