Customer Support Representative (Call Center) at Federal Reserve Bank (FRB) in Minneapolis, Minnesota

Job Description:

Company

Federal Reserve Bank of Minneapolis

Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete

Responsibilities:

• Answer incoming calls and emails from customers, financial institutions, and legal professionals.


• Advise customers on U.S. Treasury financial products, regulations, and forms.


• Support account setup and navigation for U.S. Treasury websites and applications


• Aim to exceed established metrics for accuracy, timeliness, and completeness


• Provide prompt, efficient, detailed, customer-oriented service


• Act as an advocate for our customer; reporting and/or acting on areas for improvement


• Establish and maintain accurate records and documentation

• Interpret guidelines, regulations, and recommend changes to procedures and processes

A requirement of this position is that you must be fully vaccinated against COVID-19 and receive all approved boosters or qualify for an accommodation from the Bank’s vaccination policy; the Bank will provide accommodations as required by law for individuals unable to be vaccinated due to a medical condition or sincerely held religious belief.   

Qualifications:

• Associates degree in business or an equivalent combination of education and experience.


• Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.


• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.


• Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.


• Basic computer and MS Office proficiency.


• A requirement of this position is that you must be vaccinated against COVID-19 and received all approved boosters or qualify for an accommodation from the Bank's vaccination policy; the Bank will provide accommodations as needed by law for individuals unable to be vaccinated because of medical condition or sincerely held religious belief.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)


• 401(k) match, and a fully-funded pension plan


• Paid time off and holidays


• Generously subsidized public transportation


• Annual educational assistance


• On-site fitness facility


• Professional development programs, training, and conferences


• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy.

 

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Customer Service

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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