ESIS Recovery Services Team Leader, RSI (Hybrid) at Chubb in Wilmington, Delaware

Job Description:

JOB DESCRIPTION

Seeking a team leader to support a team of recovery professionals. This person needs to be able to work independently, develop key objectives and successfully implement plans and achieve targets.

Note: This is a hybrid position requiring 3 days in the office and 2 days working from home.

MAJOR DUTIES AND RESPONSIBILITIES

• Direct Management and support of a team of recovery professionals for a high-volume client.
• Responsible for in depth file review of each submission and assignment to the recovery team.
• Direct communication with clients to advise on recovery strategy.
• Management of various operations functions performed by the team in accordance with established workflows and best practice.
• Communicate with stakeholders to ensure processes are understood and/or concerns are resolved timely and appropriately
• Collaborate with team members to establish individual business goals
• Provide appropriate coaching and create individual performance improvement plans as necessary
• Identify efficiency improvement opportunities and engaging appropriate resources for review and implementation of same.
• Periodic reporting on team performance
• Ensure completion of all time sensitive and priority work within pre-determined guidelines
• Ensure workflows and processes support initiatives and meet regulatory requirements.
• Displays professional communication skills when dealing with internal and external customers.
• Deliver candid, ongoing informal performance feedback to employees.
• Encourage, recognize, and provide opportunities for employee self-development.
• Take lead in ensuring training is conducted and implement monitors to measure improvement and further developmental needs.

QUALIFICATIONS

• Undergraduate

  ABOUT US

  
  

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  
  

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.