Supervisor Day Services at Goodwill Industries of SE WIS in West Allis, Wisconsin

Job Description:

The Supervisor Day Services is responsible for the day-to-day operations of an adult day program which provides services to adults with developmental disabilities. Duties include managing program staff, ensuring activities meet the needs of individual participants and ensuring quality services, activities and outcomes.

RESPONSIBILITY LEVEL:

Implements and may provide input into strategic goals for Day Services program. Oversees daily operations of team, ensuring work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards, and goals. Has familiarity with Day Services budget and manages team spend to meet budget targets. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Design, plan, implement or arrange for educational, recreational and therapeutic activities and services which satisfy participant and contract expectations. (20%)

2. Conduct and record weekly staff meetings and facilitate or participate in special committees or projects to improve program or agency processes. (10%)

3. Maintain regular contact with parents and primary caregivers, funding sources, and other service providers. Provide regular communication through event flyers, calendars and newsletters. Assist with and monitor case management activities. (10%)

4. Assume responsibility for overall program and safety of participants when Program Manager is not on site. (50%)

5. Submit and maintain accurate program records in compliance with Goodwill Policy, CARF and/or contract requirements including: meeting minutes, safety reports, employee records and payroll, participant attendance, monthly program reports, p-card summaries, petty cash logs, vehicle logs and other information as required. (10%)

6. Supervise, coach and monitor the activities and performance of program staff. Recruit, identify talent, and develop program staff to their highest potential. (30%)

7. Provide direct support with activities and services based on individual participant or program staffing needs. (10%)

8. Assist participants with personal care, which may include some lifting, toileting, feeding, grooming and hygiene and mobility assistance. (<5>

9. Order and maintain an inventory of office, janitorial and program supplies and equipment as needed. (<5>

10. Drive the Goodwill van. Ensure the vehicle is clean and outing bag is stocked with necessary supplies.

11. Assist with van record keeping and maintenance. (<5>

12. Leading and Developing Talent: Responsible for input on pay, performance appraisals, work schedules, day-to-day personnel issues, discipline and hiring. Actively networks and sources for positions within the team.

13. Project and Change Management: Periodically serves as a team member or subject matter expert for formal project or within the department. Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities. Supports management in the implementation of change. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

14. Problem Solving: Implements production and develops best practices. Provides oversight to staff, including advanced problem solving and customer service. Utilizes strong people skills to solve team issues. Resolves basic and moderately complex operational problems, elevating them to the manager as appropriate.

15. Technical Skill: Has understanding of subject matter and demonstrates advanced knowledge of field along with the in-depth 'why's' and supevrvisory experience. Has interpersonal skills in dealing with management and other deparment.

16. Community Engagement: Champions Goodwill's community engagement initiatives. Is aware of Goodwill's community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.

17. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency. A minimum of 5 years' experience, or 2 years managerial experience.

2. Must have valid driver's license and driving record which meets insurance company criteria. Must have own vehicle or reliable transportation.

3. Obtain and maintain first aid/CPR and Medication Management certification.

4. Proficient in using a personal computer and Microsoft Office applications.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.

2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.

3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.

4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.

5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.

6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Worker is subject to human blood, body fluids or tissue. Required to observe and direct activities and know where participants are at all times, vision required for working with computers, travel required.