Client Support Processor, Senior Associate at State Street in Boston, Massachusetts

Job Description:

Who we are looking for

As a member of the Banking Services team you will manage the implementation and maintenance activities for several banking applications while following controls and guidelines that are routinely reviewed and updated. Act as security administrator for several products; regularly interact with various vendors to troubleshoot issues, discuss upgrades, etc. Become a Subject Matter Expert on the applications and processes the Banking Services team owns. The team is based in Quincy Massachusetts.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As a Senior Associate you will

• Manage the implementation and maintenance activities for several banking applications


• Become a Subject Matter Expert on the applications and processes the Banking Services team owns; including a new application currently being deployed


• Identify risk items, timely escalate to management with effective communication, write up official reporting, agree action plans and accountable for implementation


• Collaborate with internal and external customers to identify, analyze and proactively resolve issues


• Support the accountability for client quality of service and team work accuracy in support of those clients


• Collaborate with internal and external groups to identify, analyze and proactively resolve issues


• Support strong communications with internal and external clients


• Support and research inquires related to internal and external vendor/client requests.


• Drive effective collaboration and networking with other teams locally, regional and globally


• Provide training and support to team members


• As requires, take responsibility for operational tasks (Fed extensions, weekend testing, risk sensing reporting, ad-hoc queries)

These skills will help you succeed in this role

• Candidates must demonstrate initiative, be able to perform well under pressure, and simultaneously handle multiple assignments


• Strong critical thinking, problem solving, and decision-making skills


• Attention to detail; focus on risk and control environment


• Excellent administrative and organizational skills with the proven ability to multi-task and to work efficiently to meet client deliverables


• Strong communication, interpersonal, and organizational skills, which includes excellent time management and prioritization skills

• Bachelor degree or above


• Minimum 2 years' experience in financial services, fund accounting and/or a back-office operations environment

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$52,000 - $75,400 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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