Remote Student Accounts Collection Advisor at TWS Acquisition Corporation in Phoenix, Arizona

Job Description:

Position Summary:

Responsible for the oversight and collection of accounts receivable for all campuses once the student becomes “out of school” that is an “In-house SA Account” status.  This includes locating and contacting account holders via phone, written correspondence, and other methods in order to set up and/or reinforce adherence to payment plans; processing of payments; determining collectability of accounts and sending delinquent accounts to collections; collaborating with third party collection companies and third party loan servicing companies; recommending and implementing company-wide collection policies and procedures.

Responsibilities:

• Locate account holders via skip tracing methods, and then establish contact via phone calls, emails, letters, etc. in order to set up and monitor payment plans.


• Maintain and update student financial records and contact information in CampusVue so that other departments (default management and career services) have updated contact information.


• Work with Director to establish collection goals and manage the collection process for all “out of school” accounts.


• Strong emphasis on maintaining written procedures and complying with all Federal and State regulations and internal controls. 


• Stay apprised of collection regulations and industry standards.


• This position requires extensive customer interaction, handing of sensitive personal/financials information, handling of customer payments, and working on the phone.

• Be self-motivated and able to work independently with minimal supervision


• Mandatory attendance at semi-annual graduation

Required Knowledge, Education and Experience:

High School Diploma or equivalent required; one or more years call center experience; collection experience on delinquent accounts; office/customer service experience.

Why should you apply?

• Competitive benefits package including Medical, Dental, and Vision (with Company paid employee only dental & vision option) plus access to virtual doctor’s visits


• Flexible Spending Account and Health Savings Account options


• 401(k) Employer Match


• Short- & Long-Term Disability – Company Paid


• Basic Life Insurance – Company Paid


• 11 Paid Holidays


• Your Birthday off – Company Paid


• 2 weeks PTO – 1st yr.


• Tuition Reimbursement


• Employee referral bonus program


• Headspace membership – Company Paid


• Marquee Health Well-Being Program – Company Paid


• Pet Insurance, Accident Insurance, and other optional insurance plans

StrataTech Education - Core Values

At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others. Collectively, our organizational core values are focused on promoting an incredible work environment, with genuine and authentic people, which is both challenging and fun, while focused on serving the needs of others. Together, we are united with the desire to make a positive impact in the lives we touch and in the communities we serve.

*Challenging and Fun

*Creating an Incredible Work Environment

*Genuine People

*Force For Good

We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others.

StrataTech Education Group

StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs.

The company’s Tulsa Welding School subsidiary was founded in 1949 with campuses in Tulsa, Okla., Jacksonville, Fla., and Houston, Texas. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Career Education Colleges and Universities. TWS-Jacksonville is a branch campus of Tulsa Welding School, located at 2545 E. 11th St., Tulsa, OK 74104. Licensed by OBPVS and ASBPCE. Licensed by the Florida Commission for Independent Education, License No. 2331. Tulsa Welding School & Technology Center (TWSTC), a branch campus of Tulsa Welding School, opened and started training students in 2014. TWSTC is located at 243A Greens Road in Houston, Texas.

The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. Accredited School, ACCSC. Licensed by the Arizona State Board for Private Post Secondary Education.

**Candidates must be able to successfully pass a criminal history check and drug test.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

In compliance with federal law, StrataTech Education Group prepares annual reports on campus security and resources. StrataTech Education Group’s Annual Security Reports are available online at the link(s) below. Additionally, you may request a hard copy of the report by contacting the designate Clery Officer at (602) 336-7118.

Tulsa Welding School 2024 Annual Security Report

Tulsa Welding School Jacksonville 2024 Annual Security Report

Tulsa Welding School & Technology Center 2024 Annual Security Report

Tulsa Welding School Dallas 2024 Annual Security Report

The Refrigeration School 2024 Annual Security Report

StrataTech Global Privacy Policy

 

Interested? Apply now!

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Experience

Preferred

• 1 year(s): Call center experience

See job description

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