Warranty Analyst at Alliance Laundry System LLC in Ripon, Wisconsin

Job Description:

Alliance Laundry System LLC


Warranty Analyst

US--

Job ID: 2024-4369
Type: Full-Time
# of Openings: 1
Category: Customer Service
Remote-USA

Overview

The Warranty Analyst is responsible for ensuring that warranty claims and concealed damage orders are processed in a timely manner while ensuring credits are issued promptly. The analyst will provide training for new service companies and distributors on proper use of the warranty system. This role will be primarily remotel, with the requirement to come onsite for meetings as needed.

Responsibilities

• Serve as a point of contact to customers, answering warranty-related questions and working to answer customers' warranty-related questions and resolve concerns
• Collaborate with internal stakeholders & support internal and external requests
• Assess opportunities to improve systems and/or processes; Assist in developing and implementing solutions
• Assist in vendor recovery efforts related to warranty

Qualifications

Experience and Education:

• High school diploma or equivalent required
• Two-year Associate degree or equivalent experience, preferred
• Completed training in Computer Software Programming/Use, Business Administration, Marketing or other related business fields, preferred

Skills and Abilities:

• Systems-proficient; Particularly Microsoft Office products including Word, Excel, Outlook, Access, and PowerPoint
• Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholders
• Solid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while meeting deadlines
• Customer-centric; adept at cultivating relationships and consistently delivers an efficient, positive customer experience
• Demonstrates curiosity; Strong analytical and research skills, leverage multiple sources of data to proactively identify appropriate solutions

Travel:

• No regular travel required; Ability to travel as needed

Standard and Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending and minimal lifting

Alliance Team Members Demonstrate DRIVE:

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective.
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.

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