Job Description:
Swanson Rink
Equal Employment Opportunity/M/F/disability/protected veteran status
Description:
The IT Technical Support Analyst supports our end-users as a member of our collaborative IT Team. If you are customer service oriented, are a motivated self-starter, and are open and excited to learn new technologies, this role is for you.
A typical day in this role can include responding to helpdesk tickets in the ticketing system; on-boarding new employees; deploying workstations; and installing, updating, and troubleshooting various software applications. In addition, you may work with other members of the IT Team on technical projects; manage documentation; and continuously improve the delivery of IT services to the entire firm.
Get to Know Us:
INTEGRITY | ENGINEERING EXCELLENCE | LEGACY
Founded in 1949, Swanson Rink specializes in designing mechanical, electrical, fire protection, plumbing and technology infrastructure for data centers, airports, and other complex buildings.
Winner of the 2021 and 2022 Top Design Firms by ENR Magazine for both Aviation and Data Center design!
Our Impact: Swanson Rink provides endowed scholarships to support engineering students, invests hundreds of hours a year in employee training and development, and we encourage our team to Cultivate Curiosity through a monthly presentation series led by team members on the latest issues and trends facing our clients.
What Can We Offer You for All Your Hard Work?
- The opportunity to work on complex, exciting projects for high profile clients
- Focused training and professional development, mentorship, professional career growth opportunities
- Paid professional membership fees, tuition reimbursement, training allowances, prep and exam coverage for certifications and licenses
- EcoPass/Commuter benefits (Denver)
- Stock purchase plan
- Company paid holidays, Paid Time Off, paid parental leave
- Vision, dental and medical insurance with employer HSA contributions, FSA options
- Monthly technology allowance
- Traditional and Roth 401(k) with immediate vesting on matching contributions
Your Job Responsibilities:
- Provide support to end users when IT requests are submitted
- Setup computer workstations and peripherals, install and configures hardware and software in accordance with standard procedures and work order specifications
- Provide hardware & software training to end users
- Assure proper maintenance and support for office electronic equipment including the telephone system, printers, copiers and plotters, and A/V equipment in the conference rooms
- Create, maintain, and update software installation instructions, Knowledge Base articles, and other How To documentation
- Track and update inventory for all IT assets and software applications; works with the accounting department in the acquisition of new assets and licenses
- Assist in the installation and configuration of new equipment and virtual appliances, including servers, network routers, switches, and wireless access points
- Assist with daily backup operations
- Assist with routine infrastructure patches and upgrades
- Assist in the administration of our VMWare virtual environment
- Administer all AutoDesk software and licensing
- Must be able to work beyond normally scheduled hours in emergencies
- Must be in an on-call rotation for severe after-hours incidents
- Remain current with industry developments in security, hardware, and software
- Other duties as assigned
Requirements:
- 4-year degree in computer science, information technology or engineering, and at least 2 years' relevant experience or an equivalent combination of education and experience
- Must be able to work the following in-office schedule: M-Th 7:30AM to 5:00PM, F 7:30AM to 2:30PM
- Ability to work overtime when requested
- Occasional weekends for an on-call rotation
- US Citizenship status (as required by Swanson Rink's Federal contracts)
Required Skills:
- Extensive experience supporting Windows 10 OS
- Perform routine server preventive maintenance
- Extensive experience supporting Office 365 suite of applications, especially MS Teams
- Proficiency in using ticketing systems to document IT incidents and requests
- Able to provision new users in Active Directory and deprovision departing users
- Demonstrated competency supporting desktop, laptop, and smartphone hardware and software
- Demonstrated proficiency in maintaining and troubleshooting virtual desktops
- Ability to independently resolve incidents by searching our in-house Knowledge Base, online forums, and vendor support pages
- Ability to communicate clearly with end users of all levels of the organization
- Proficiency with documentation related to Helpdesk processes, policies, and procedures
- Proficiency with building and pushing Win10 images to laptops and desktops
- Proficiency with setting up and training users to use Multi-Factor Authentication
- Experience administering VMWare and NetApp OnTap a plus
- ITIL Foundation certification a plus
Hourly range of $28.75 - $34.25 and will be based on several factors including experience, knowledge, skills, and abilities of the applicant.
Equal Employment Opportunity/M/F/disability/protected veteran status
PI255667401
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