Application Analyst II-ServiceNow at Carilion Clinic in Roanoke, Virginia

Job Description:

How You'll Help Transform Healthcare:

Onsite is preferred, hybrid or remote work option is available. Candidates residing in the following states can be considered for remote work: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia.

Experience with ServiceNow platform highly desired.

Responsible for performing application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing application support, troubleshooting, training and reporting activities.

• Serves as a liaison between TSG groups, clients and vendors.Conducts analysis of application design including but not limited to planning implementations and maximizing application benefits. Develops working knowledge of assigned applications and related development and maintenance tools. Assists with resolution of issues, tracks issues and provides updates to peers, leadership and clients with minimum supervision.
• Independently manages assigned projects and meets deadlines.
• Adheres to departmental policies and procedures.
• Plans and conducts requirements gathering. Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality with minimum supervision.
• Coordinates, plans, and conducts analysis of client business needs with minimum supervision.
• Develops reference materials (status reports, documentation, etc.) for supported applications and related technologies.
• Serve as advocate for department initiatives and processes. Facilitates a positive and collaborative work environment.
• Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.

What We Require:

Education: High school degree required. Associates/Bachelor's degree in computer science, information systems, healthcare, business, or equivalent experience required.

Experience: Minimum of three years of related experience.

Licensure/Certification: Valid Virginia drivers' license required. Vendor and/or industry certifications/proficiencies as determined by management.

Other: Must be a self-initiated team player that can work under little supervision, with strong organizational, problem-solving and analytical skills. Must be able to work both independently and in a team setting. Must facilitate a positive and collaborative work environment. Must be flexible and capable of prioritizing multiple projects and meeting deadlines. Effective communication skills (oral, written and presentation). Primary business hours Monday-Friday including some weekends, holidays. Will require after-hours on-call coverage. Occasional travel required.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 149634
Employment Status: Full time
Location: Technology Services Group
Shift: Day
Shift Details: Monday-Friday, eastern time zone
Recruiter: MARK A MISKOVIC
Recruiter Phone:
Recruiter Email: mamiskovic@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

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