Collections Specialist at PPC PARTNERS in New Berlin, Wisconsin

Job Description:

The Collections Specialist will follow company procedures to ensure timely collection of monies due for jobs billings and/or account balances. This role will coordinate efforts with branch support personnel for collections on all monies owed to ensure healthy cash flow for the organization.


Responsibilities:

• Follow process of contact, follow-up and documentation on customer accounts to the point of collection or resolution.


• Work closely with the billing clerks or department managers to communicate with customers who are not paying timely and next steps in collections process


• Establish and maintain relationships with customer personnel responsible for payment.


• Identify and communicate patterns of failure with respect to collections and recommend solutions to branch and Collections Supervisor


• Follow escalation process to ensure lien rights are not lost


• Partner with Project Managers and Billing team to facilitate prompt and accurate payments.


• Documentation and Administrative Duties:


• Make recommendations to improve quality of collection procedures.


• Teach collection best practices to branch support and project management teams.


• Send out monthly statements to customers (mail and email) and as requested


• Assist with scanning and filing of documents


• Back up for Cash Application Specialist