*Technology Strategist at University of Oklahoma in Norman, Oklahoma

Job Description:

Team- IT Mission Support
Work Type- Onsite

The IT Strategist spans the boundaries between OU Information Technology and key stakeholders. The Strategist is part of an agile team reporting to a Senior Technology Strategist or Assistant Director who holds primary responsibility for delivering IT services, managing administrative/academic relationships, conducting business analysis, managing IT projects, and crafting technology strategies for a specific stakeholder domain (Academics, Administration, and Finance, Athletics or Research).
IT Strategists cultivate a deep understanding of their customers’ unique mission, culture, goals, and needs and facilitate the recommendation and implementation of technology solutions, strategies, services, and resources. These positions will support key stakeholders and OU IT Leadership in shaping and delivering the future of technology services at the University of Oklahoma.

Applicants should have a unique blend of technology knowledge, communication skills, and business acumen to succeed in this highly visible position.

Job Duties:

• Advise and develop relevant and sustainable technology solutions, strategies, and resources that benefit key stakeholders and the campus community.


• Advise customers on appropriate IT services from the OU IT service catalog (including Shared Services).


• Ensure delivery of IT Services per applicable agreements and monitor customer satisfaction.


• Provide business analysis to customers by identifying business needs and determining appropriate solutions.


• Oversee technical support for customers in coordination with the Services Team.


• Oversee IT Operations for specified areas of responsibility.


• Manage IT projects for key stakeholder areas.


• Engage appropriate resources within IT including applications, infrastructure, services, projects, and business strategy teams to meet customer expectations and needs.


• Negotiate priority for customer projects and service provision and advocate for technology needs, initiatives, and projects on behalf of assigned customers.


• Provide management of assets and services.


• Build relationships with key stakeholders such as vice-presidents, deans, directors, financial officers, development officers, and strategic faculty, staff, and students. 


• Serve as a primary point of contact for IT-related issues and as an escalation point to resolve customer issues and complaints.


• Help OU IT staff coordinate with assigned areas for effective planning of projects, upgrades, releases, etc., and effective resolution of unplanned issues.


• Collaborate with other IT teams and team members to identify appropriate solutions for
  stakeholders.


• Manage customer relations, including customer service and expectations.


• Foster two-way communication and open new lines of communication.


• Under the direction of a Senior Technology Strategist or Assistant Director, delegate and manage resources appropriately to meet customer expectations and needs.


• Research and maintain an awareness of customer business drivers and appropriate technology resources and solutions.


• Provide strategic leadership within their MOU partnership areas.


• Facilitate growth and execution of strategic IT initiative. Manage, coach, and develop staff and students as needed.


• Develop and implement training and presentations based on IT needs of key stakeholders. Manage PEAK personnel, Full time staff, and students as needed.


• Manage IT budget for projects and operations as needed.

Do these things interest you?

• Troubleshooting


• Active Directory


• Windows


• MacOS


• Networking


• VLAN, iOS, Android


• Customer Service


• Communication

Required Education: Bachelor's Degree

• 36 months experience in IT, Business, Customer Relationship Management, or related field.

Equivalency/Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 84 months of related experience.

Skills:

• Ability to diagnose and solve technical problems related to computer hardware, software, operating systems, and
  peripherals.


• Proven record of delivering exceptional customer service and building relationships with customers.


• Knowledge of or experience with remote desktop support applications.


• Strong analytical and problem-solving skills.


• Ability to communicate verbally and in writing.


• Project management, business analysis, conflict resolution, and other resource management skills


• Proven performance in delivering contract-based service to customers


• Basic knowledge of enterprise technologies like network, storage, identity management, cloud services, etc.


• Able to work well with interdepartmental teams and initiative.


•  Detail-oriented for accuracy of data and information.


• Ability to accurately read and understand writing materials and instructions

Certifications:

• None

Advertised Physical Requirements:

• Sit for prolonged periods of time.


• Use of a computer.


• Communicate effectively and listens.


• Office Work Environment.
  
  

Department Preferences:

• Business analysis Project management (technical coordination across multiple technical teams and resources).


• Customer Relationship Management


• Change Management


• MOU/Contract Negotiation and Management.


• Software Licensing


• Vendor Relationship Management


• Basic Security Knowledge (Cybersecurity, compliance, and assessments)


• Financial Management (Domain/Area Budget and departmental MOUs)


• Basic Networking Knowledge


• Event Management and Support


• IT Strategic Planning (departmental, domain, and enterprise-level planning)


• Personnel Management (up to 5)


• Business proposal development and presentation


• Data analysis and reporting Procurement (recommendations and process navigation)


• Technical Business Continuity and Disaster Recovery Planning


• Personnel coaching and development


• Technical Interviewing and Hiring Resource Management (Allocation and redistribution of personnel, funding, tools, etc...)


• Intermediate Security Knowledge and Expertise (knowledge of compliance and security best practices, managing and mitigating security risk, Security strategy development in conjunction with IT security, serving as a liaison between IT and Security to ensure compliance)


• Cloud computing consultation and purchasing recommendations


• Basic understanding of Server/Solution Management

Supervision: Supervision includes, but is not limited to, hiring, training, approving leave, evaluating performance, and disciplining employees.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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