Work Hours: 32 hours per week with a continuity of contract through July 31, 2023 (contract extension past last day based on business needs)
Position Summary: The position helps spearhead the College's retention efforts through coordination of planning, implementation, and execution of strategies to improve retention, progression, and graduation rates for all students through focused and strategic interventions. The position will manage a caseload of students across all five Pellissippi State Campus locations, focusing on in-person meetings, mentoring, advising, and coaching to close equity gaps and facilitate success in College. The position assists with planning and supporting new student onboarding through contextualized orientation sessions and welcome event. Additionally, the incumbent will support re-entry pathways for students experiencing academic probation and suspension. The job's overall purpose involves developing meaningful relationships with students through proactive and intentional support.
Duties and Responsibilities:
50% Execute existing academic support plan for assigned students: such as first-time first-year, part-time, adult learners, and underrepresented student groups.
Assess the specific needs of assigned students across all five campuses
Assist students in identifying their personal support system: faculty/staff/peer mentor, services, resources, and referrals.
Assist students with core academic and support processes (admissions, advising, financial aid, scholarships, major/degree information, etc.) and make appropriate referrals.
Conduct topical workshops (Small group, In-class, and Virtual)
Conduct 1:1 Coaching sessions (In-person and Virtual)
Monitor, track, evaluate and report student success data
Through proactive and intentional academic and social support, develop meaningful relationships that foster social belonging among students.
20% Plan and implement programming that supports student success: Triage early academic notification through timely referrals and responses. Maintain accurate records of all student interactions in the EAB/Navigate platform. Conduct Navigate appointment campaigns to facilitate student success for targeted student groups. Help steward the department's overall data management efforts through effective utilization of Banner, Argos, 25Live, Navigate, and Pelli-Biz, tools for operational support of the Stay Strong Success Center.
20% Initiate, develop, and maintain positive relationships with faculty, staff, and students across divisions and departments to advance the mission of the College and to impact student readiness and retention across the College in alignment with relevant strategic goals. Specifically collaborate with campus deans to coordinate recruitment and retention programming and initiatives for their respective campuses.
Support in the development of a comprehensive educational orientation and transitional programming. Specifically, assist with the administration of new student onboarding through contextualized orientation sessions and welcome events to the extent that the incumbent attends all such programs, whether on campuses or in the community writ large.
5% Coordinate with Marketing Services and Event Services to timely and effectively promote and coordinate events. Help create and revise marketing materials for the Stay Strong Success Center.
5% Perform other duties as needed.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Required Qualifications:
Bachelor's degree; Minimum of two years of related experience
(Part-time work experience is calculated at 50% credit of full-time work experience)
Skills and Abilities:
The ability to engage in the college's mission and values.
Demonstrated commitment to lifelong learning
Ability to successfully manage multiple responsibilities simultaneously
Excellent oral communication skills
Demonstrated ability to be innovative and adaptable
Strong ability to create, coordinate, and plan events/programs with measurable goals
Ability to relate to students and anticipate their needs
Demonstrated experience of presentation skills
Experience building, maintaining and fostering meaningful relationships
Ability to effectively communicate with students
Demonstrates a high degree of emotional intelligence and patience
Possess a high degree of attention to detail & organization skills
Ability to analyze, prioritize and complete tasks both independently and collaboratively
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu .
If you are interested in this position, click on the link to the top left to apply.