Employee Benefits Account Manager at MMC in San Antonio, Texas

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:



Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Build and maintain key client and carrier relationships by phone, email, and in person.


• Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals.


• Lead the client service team in service activities related to administration, billing, claims issues, and problem solving.


• Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner.


• Continually seek cross-sell opportunities and suggest new lines of coverage.


• Monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options.


• Lead the marketing of accounts of smaller, less complex accounts.


• Independently prepare marketing information for smaller and/or less complex accounts for Producer or client. Provide required information to Producer and participate in presenting options to the client.


• Manage the implementation process; prepare and deliver all applicable forms to client.


• Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients.


• Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow-up in client management system(s). Also, understand how to use the system to acquire information to assist clients.


• Attend seminars, classes, and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur.


• Mentor team members.


• Other duties and responsibilities as requested by management.

Required Qualifications:



The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree or equivalent education and related training.


• Five years of relevant insurance industry experience.


• Appropriate insurance license(s).


• Strong client relation skills to build and maintain positive business relationships with clients and market contacts; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems.


• Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale.


• Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite.


• Ability to travel, occasionally overnight.

Preferred Qualifications:

• Advanced degree.


• Certification in field of endeavor.


• Experience with Requests for Proposal.

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