Strategic Account Manager at McKesson in Richmond, Virginia

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.


Every single McKesson employee contributes to our mission-by joining McKesson Medical-Surgical you act as a catalyst in a chain of events that helps millions of people all over the globe. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. You'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.


Join our team of leaders to begin a rewarding career!



Job Summary: As an established part of the Customer Management team supporting Health Systems, the Strategic Account Representative (SAR) works closely with the customer, sales, and other McKesson support teams to provide exceptional service. The SAR role is assigned to McKesson's largest customers across Enterprise. Partnering externally with the customer and internally with McKesson's subject matter experts, the SAR role is designed to support daily activities critical to the customer experience.



Key Responsibilities:

• Acts as primary customer contact for daily customer activities
  
  


• Utilizes data to help customers better understand their business and opportunities with McKesson
  
  


• Tracks open customer issues and partners with other back-office teams on timely resolution
  
  


• Prepare and monitor customer reports
  
  


• Attend and assist in customer meetings as needed, where appropriate
  
  

Minimum Requirements:



2+ years of relevant experience



Critical Skills:

• 2+ years' experience with client/customer management
  
  


• Intermediate to Advanced proficiency with MS Office, especially Excel
  
  


• 2+ years of experience preparing, managing, and presenting customer reporting
  
  


• Experience in managing excellent communication with both internal and external stakeholders
  
  


• Excellent abilities in managing competing priorities while balancing the needs of customers
  
  

Additional Knowledge & Skills:

• Experience working in Salesforce, Snowflake, and/or JDE
  
  


• Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices, and systems preferred
  
  


• Energetic self-starter with a passion for customer experience
  
  


• The ability to interact professionally with vendors, customers, and co-workers
  
  

Education:

• HS Diploma or equivalent required
  
  


• 4-year degree preferred
  
  

Physical Requirements:

• Large percentage of time performing computer based work within an office setting
  
  

Must be authorized to work in the US. Sponsorship is not available for this position.



We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$54,800 - $91,300



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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