Knowledge System Specialist - Intermediate at Plateau Software Inc in Fayetteville, North Carolina

Job Description:

The Associate Knowledge System Specialist will provide solutions by analyzing business needs and processes; recommending the best methodologies and tools from approved platforms, to include MS SharePoint; developing and designing out of the box solutions; coordinating across the organization to ensure enterprise solutions are utilized; providing training for users

Duties and responsibilities

Implement, and support Knowledge System Tools.

Provide knowledge about the various platforms, from the End User – Power User perspectives.

Document roles and responsibilities and provide training.

Develop, design and manage content, customizations, forms and custom workflow in selected platforms.

Utilize new data sources and new BI solutions.

Must have knowledge in .Net, C#, C++ and experience with JAVA, JS, HTML, and CSS as required.

Work closely with users and stakeholders to analyze and determine detailed business requirements, goals, and risks to formulate and define technical scope and objectives of projects as they relate to SharePoint solution opportunities. Provide extensive experience creating SharePoint out of the box apps or collaborative tools to include lists, document/form libraries, discussion boards, survey's, calendars, the ribbon, webparts, workflows, PowerApps, InfoPath, etc., and seamlessly integrate SharePoint with other Microsoft products coordinating across the organization to ensure enterprise solutions are utilized.

Perform SharePoint Site Collection Administration to include managing permissions – restrict and revoke access as required. Create, leverage, and manage content types, site columns, lookups and templates for re-use in sites. Determine and create scalable structure for top level, directorate, division, and branch sites. Ensure uniform navigation throughout sites. Manage search scopes and create project / document dashboards.

Provide end-user support and encourage user adoption. Act as Tier 1 support for end-users and site designers. Train end-users on basic functionality. Direct users to training material and available resources. Collaborate with organizational trainers to audit knowledge systems training programs of instruction (POIs) in order to ensure efficacy of training with organizational needs.

Other related duties as assigned.

Bachelor's Degree in Computer Science or related area

2 - 5 years of relevant experience

Must have high-level written and verbal communication skills

Must have an active SECRET security clearance.

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

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