Royal Lanai On-call Server at Sonesta Hotels International Corporation in Lihue, Hawaii

Job Description:

Job Description Summary

The Server sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous, and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests' questions and requests.

• Demonstrate complete knowledge of the food and beverage menu.

• Serve food and beverage orders after checking for correct temperature, appearance, and portions. Refill when necessary.


• Operate point of sale system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.

• Periodically check-in with tables to ensure guests' expectations are being met and exceeded.


• Maintain proper condition and cleanliness of dining areas, stations, and servicing equipment.


• Complete all closing duties and reports as assigned.


• Ability to deliver high quality customer service and respond to customer needs.

• Ability to anticipate work needs and interact professionally to extend customer service with a professional and pleasant personality.


• Ability to perform work without direct supervision and handle multiple projects simultaneously.


• Ensure uniform and personal appearance are clean and professional.


• Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.


• Ability to work cohesively with co-workers as part of a team to reach common goals.


• Ability to follow Sonesta's policies and procedures according to company guidelines.


• Maintain confidentiality of proprietary information and protect company assets.


• Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.


• Understanding Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements.

Qualifications and Skills

• Valid Driver's License preferred.


• Must be able to stand and exert fast-paced mobility for entire shift.


• Ability to proactively communicate and work effectively with hotel staff, corporate, and hotel customers.


• Reading and writing abilities to understand departmental correspondence and complete all required departmental documents.

• Excellent interpersonal and customer service skills, including dealing with difficult guests.


• Excellent organizational skills and attention to detail.


• Previous front facing guest service experience preferred.


• Experience with point-of-sale systems or other computerized cash registers preferred.


• Ensure overall guest satisfaction.

Work Environment

• Must be able work in a fast-paced environment.


• Must be able to tolerate extreme temperatures - (i.e., kitchens, freezers).

Physical Demands

• Ability to r each overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period. Ability to move over sloping, uneven, or slippery surfaces. Ability to move up and down ladders, stairs, and service ramps.


• Ability to stand during entire shift.


• Must be able to lift, pull, push, and carry up to 20lbs at a time.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.


• Must be flexible to work various shifts (days, nights, overnights).


• Ten-to-twelve-hour shifts are sometimes required.

Travel:

• No travel required. On property work required.

Education and Experience

• Highschool diploma or GED required.


• Hotel, customer service related, and food and beverage experience required.


• One year of previous hotel, customer service, and/or food and beverage experience preferred.

Additional Job Information/Anticipated

Pay Range

$14.00 - Minimum Wage Amount. Base pay offered is reflective of minimum wage requirement.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.