Front Desk Supervisor at Davidson Hospitality Group in Miami Beach, Florida

Job Description:

Property Description



Newport Beachside Hotel, located in the sunny and vibrant Sunny Isles Beach, Florida, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a beachfront hotel that offers exceptional service and a tropical paradise experience to our guests. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment. As a member of the Newport Beachside Hotel team, you'll have the chance to provide exceptional service to our guests, work in a picturesque beachfront location, and be a part of a renowned hospitality brand. Join us in delivering unforgettable hospitality experiences and become a valued member of our team at Newport Beachside Hotel in Sunny Isles Beach, FL!



Overview



At the Newport, soon to be The Sunny, the Front Desk Supervisor is more than just a position-it's an opportunity to be a part of something special as we transition into our new chapter. As the face of our reimagined property, you'll be responsible for ensuring guests feel welcomed and valued from the moment they walk through our doors. Your leadership will be key to delivering exceptional, personalized service that reflects our vibrant, oceanfront story. If you have a passion for hospitality, a flair for leadership, and a love for curating memorable experiences, we want you to join our team.



Responsibilities




What You'll Be Doing

• Inspire and guide your team to create lasting impressions by delivering impeccable guest experiences that align with the sunny vibe of our new property.


• Lead the front desk operations, ensuring smooth check-in/check-out procedures, accurate reservations, and seamless billing while maintaining a high standard of service.


• Take charge in resolving guest complaints and issues with tact and professionalism, ensuring every guest feels heard and valued.


• Foster communication across departments, ensuring a unified, energetic team that works together to anticipate and meet the needs of our guests.


• Cultivate a team that's knowledgeable, confident, and passionate about delivering our story and values with every guest interaction.


• Oversee daily reports, maintain guest databases, track inventory, and support key administrative duties with attention to detail.


• Create an upbeat and inviting atmosphere, ensuring the front desk area always reflects the vibrant, welcoming energy that The Sunny stands for.

Qualifications




What We're Looking For

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  • Prior experience in front desk or supervisory roles within hospitality, preferably in a dynamic, high-traffic environment.
  
  
  • A natural leader who knows how to motivate and develop a team while maintaining a positive, inclusive workplace culture.
  
  
  • A deep passion for ensuring every guest has an exceptional experience, with the ability to create memorable moments that reflect the sunny spirit of our brand.
  
  
  • Proficient in hotel management systems and the Microsoft Office Suite; ability to quickly learn new software and tools.
  
  
  • You excel in high-pressure situations, finding solutions that enhance guest satisfaction while maintaining smooth operations.
  
  
  • Willing to work flexible hours, including nights, weekends, and holidays, with the ability to adapt quickly in a constantly evolving environment.
  
  
  
  

Benefits



Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage


• Dental & Vision Coverage


• 24/7 Teledoc service


• Free Maintenance Medications


• Pet Insurance


• Hotel Discounts


• Tuition Reimbursement


• Paid Time Off (vacation, sick, bereavement, and Holidays).


• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.


EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation


Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Apply Now