Patient Financial Services Representative at Bioventus LLC in Memphis, Tennessee

Job Description:

Are you ready to work for a more active world?

At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

As a Patient Financial Services (PFS) Representative, you will be responsible for explaining the patient's insurance coverage, negotiating favorable payment terms, and securing payment (from patients) for Bioventus products. This role will also help educate patients on product clinical benefits so that they are well informed about moving forward with the prescribed treatment.

What you'll bring to the table:

• Reviews the benefits investigation summary with the patient so that each patient understands any out-of-pocket costs associated with Bioventus products.


• Explains the clinical benefits of Bioventus products and effectively answers question so that the patient feels informed and confident about using Bioventus products.


• Takes payments and negotiates favorable payment terms with patients.


• When appropriate, administers the patient assistance program in accordance with company policies and guidelines.


• Schedules shipment or delivery of Bioventus products to the patient.


• Supplies forms to patients for completion; ensures timely completion of required forms.


• Works with the reimbursement services team to secure any additional information needed from the patient.


• Completes all required training in a satisfactory and timely manner.


• Holds oneself and others accountable to conduct business in a manner compliant with Bioventus' Code of Compliance, policies and procedures and internal controls applicable to their role.


• Other duties as assigned.

What you can expect:

• High school diploma plus 4 years of related experience or 4-year college degree


• Desirable candidates will have demonstrated success in an inside sales or customer service role


• Experience in a healthcare environment highly preferred


• Good written and oral communication skills with the ability to interface with customers and company personnel at all levels


• Strong persuasion/negotiation skills


• PC experience in Microsoft Word, Excel, Outlook or other related software. SAP or other integrated software applications a plus

Are you the top talent we are looking for?

Apply now! Hit the "Apply" button to send us your resume and cover letter.

Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.