Salesforce Health Cloud Dev Ld at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Leads a technical project team. Understands the business strategy of client departments and defines the information systems requirements to meet the business requirements. Provides expert functional and technical support for vendor applications and programs in collaboration with the Salesforce Health Cloud Administrator. Collaborates with other department resources to support multiple system interfaces and data integration. Monitors, defines, and reports on critical path workflows. Resolves issues or escalates issues as required. Drives the design and implementation of new business processes within required configuration. Functions as the lead in design, coding, debugging, testing, documentation and implementation of Salesforce Health Cloud including application customizations and integration of other 3rd party vendor-supplied software.

Education & Experience

Required:

• Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field with courses in programming and database systems or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 7+ years general application development and support experience
• 5 years' hands on experience in Salesforce Health Cloud
• 5 years' experience with a Salesforce DevOps toolset and CI/CD practices
• 2 years' experience leading technical project teams
• Salesforce Platform App Builder Certification
• Salesforce Platform Developer II Certification
• Experience with JavaScript, Flows, Apex, LWC, Visualforce, SOAP, REST
• Experience working in an agile environment using Jira or similar solutions
• Experience communicating with both technical and business audiences

Preferred:

• Aura framework and OmniScript
• Strong written and verbal communication skills
• Technical experience working with healthcare systems or in a government contract systems environment
• Experience in Salesforce Lightning Web Components and Einstein Analytics

Key Responsibilities

• Serves as technical project lead, technical architect, and/or project manager for a team of application developers. Keeps management team informed of project status and significant issues impacting outcomes.
• As a technical lead, responsible for creating detailed programming technical tasks, assigning workload, monitoring project progress, performing code review, and validating testing outcomes of application developers. Perform mentoring and oversight in all areas of the development life cycle.
• Coordinates the work outcomes of external consultants.
• Evaluates, supports and tests vendor-supplied software packages. Determines compatibility with existing systems. Installs and tests vendor upgrades and patches. Provides technical support and troubleshooting.
• Responsible for evaluating any impact of system changes on existing modules. Researches the setup and functionality of available software modules. Obtains a solid understanding of business processes/user functions that these modules directly support. Recommends process changes to end-users to promote better utilization of application functionality.
• Shares knowledge of how various application modules inter-link and affect one another.

• Coordinates the planning, organization and direction of Salesforce modifications related to both current and proposed designs, in collaboration with the Salesforce Health Cloud Administrator.
• Investigates and recommends new tools and applications in support of business needs.
• Oversees the design of UI and workflows based on business needs.
• Analyzes, designs and develops code in support of multiple system interfaces and data integration services. Uses Salesforce APIs to integrate with other systems.
• Converts logical design into program code. Analyzes, reviews and rewrites programs to increase operating efficiency or to adapt program to new requirements in response to business requests. Responsible for complex coding assignments.
• Serves as a technical and functional resource to entry level and senior level developers. Provide escalation assistance and oversight for team service tickets, research, resolution and closure.
• Coordinates with appropriate departments to ensure that necessary communication is occurring to allow applications to function properly and efficiently. Coordinates the dissemination of information and reports related to application upgrades, fixes and new processes; to include analysis of the changes and the effects on any existing modules.
• Develops and coordinates system and program unit/integration test plans. Prepares and/or obtains test data. Conducts program and system testing. Evaluates test results/defect logs and performs necessary code revisions.
• Prepares technical reports and instructional manuals as documentation of program development. Maintains current system design documents, and program documentation.
• Performs reporting tasks utilizing site standard reporting tools.
• Logs, monitors, and manages event calls regarding reported problems.
• Participates in regularly scheduled project review/status meetings internally and with client departments.
• Work in a team environment using Agile Project Management (Scrum) and Test Driven Development.
• Participate in all Scrum activities such as creating user stories, sprint planning, and sprint retrospectives.
• Serves as a technical and functional resource to entry-level developer. Provide escalation assistance for daily trouble ticket resolution.
• Documents change control.
• Performs on-call support functions.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Expert knowledge and expertise in applications programming methodologies and disciplines; expert knowledge in system analysis and business problem-solving; expert knowledge in vendor-supplied application software; functional expertise in assigned applications. Strong collaboration skills.

Working Conditions

Working Conditions:

• Works in a standard office environment, with weekend or nighttime work to implement changes
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $128,000 - $143,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.