Immediate need for a talented Technical Support - Senior Level. This is a 06+months contract opportunity with long-term potential and is located in Baltimore, MD(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-51704
Pay Range: $40 - $50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Technical Support
Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
Install, configure and maintain operating systems, software applications and peripheral devices.
User Assistance
Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
Documentation and Knowledge Sharing
Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
Continues Learning
Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions
High School Diploma, GED or equivalent certification
Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Client IT Support Professional Certificate can be advantageous
Strong problem-solving skills
Excellent communication and interpersonal skills
Patience and ability to convey technical information to non technical users
Understanding of cabling (testing, running, repairing)
Flexibility to perform after-hours project work
Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
Knowledge of hardware components and basic networking concepts
Ability to work independently and as part of a team
Bachelor's Degree
5+ years of experience as an IT Professional
2+ years of experience using Client Suite
Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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