BSB is hiring a Bank Training & Efficiency Officer. The Bank Trainer & Efficiency Officer plays a dual role in enhancing employee performance through training while driving operational efficiency across the bank. The individual is responsible for designing and delivering training programs to staff, ensuring they are equipped with the knowledge and skills necessary for their roles. Additionally, this position involves analyzing and improving bank processes, identifying inefficiencies, and implementing strategies to streamline operations, reduce costs, and improve productivity.
This role is on-site at our Powell Headquarters with occasional travel to our other Ohio offices
KEY RESPONSIBILITIES
Training
Design & Develop Training Programs: • Create and update training materials, manuals, and guides for various bank operations, products, services, and compliance requirements. • Develop programs on topics such as customer service, regulatory compliance, technology use, and operational procedures.
Conduct Training Sessions: • Lead onboarding training for new employees and ongoing training for existing staff on new systems, products, or policies. • Offer training in multiple formats, including in-person, virtual sessions, webinars, and e-learning platforms. • Provide hands-on training to ensure employees can apply new knowledge in real-world situations.
Assess Training Effectiveness: • Monitor trainee progress and provide feedback to ensure skill development. • Evaluate training success through tests, performance reviews, and employee feedback, adjusting training content as necessary.
Efficiency Officer
Analyze Operational Processes: • Review current bank procedures and workflows to identify inefficiencies, bottlenecks, and areas for improvement. • Conduct regular audits of internal processes and collaborate with departments to collect data on performance metrics.
Develop & Implement Efficiency Strategies: • Propose and implement strategies to improve operational efficiency, enhance customer service, and reduce costs. • Work closely with senior management to set measurable performance goals and KPIs (Key Performance Indicators).
Automation & Technology Integration: • Identify opportunities for automation in banking processes, such as transaction processing or compliance checks. • Lead the implementation of new banking technologies that can streamline operations and improve overall productivity.
Monitor & Report on Efficiency Metrics: • Track and report on improvements in efficiency, productivity, and cost reductions, presenting findings to management. • Develop and maintain reports that show the impact of efficiency initiatives on the bank's performance.
Continuous Improvement
Facilitate Change Management: • Help manage the adoption of new technologies or processes, ensuring employees are trained and supported throughout the transition. • Provide ongoing support and guidance to staff to ensure consistent application of new procedures.
Promote a Culture of Efficiency: • Encourage staff to adopt best practices and continuously seek ways to improve performance and reduce waste. • Foster a culture of innovation where employees are empowered to suggest improvements.
QUALIFICATIONS • Bachelor's degree in Business, Finance, Operations Management, or a related field. • Proven experience in banking, training, or operational efficiency roles. • Strong understanding of banking products, services, policies, and compliance requirements. • Expertise in process analysis, workflow optimization, and the use of technology to improve operations. • Familiarity with Learning Management Systems (LMS) and training tools. • Excellent communication, presentation, and interpersonal skills. • Certification in process improvement methodologies (e.g., Lean, Six Sigma) is a plus. • Experience with project management or change management is advantageous.
SKILLS & ABILITIES • Strong analytical and problem-solving skills. • Ability to design, develop, and deliver effective training programs. • Skilled in process mapping, process optimization, and identifying areas for improvement. • Proficient in Microsoft Office Suite and banking software. • Ability to work collaboratively with cross-functional teams. • Strong time-management and organizational skills.
WORK ENVIRONMENT • Office-based, with potential travel to branches or other locations for on-site training or process reviews. • Occasional evening or weekend work may be required to accommodate training schedules or project deadlines. • Occasional travel required to other offices around Ohio
BENEFITS:
Standard Paid time off!
Your Birthday off as well!
Retirement - 401k!
You will be a member of the Employee Stock Ownership Plan!!