BA / QA Tester/ Testing/ Documentation specialist
at Elegant Enterprise-Wide Solutions, Inc.
in
Washington,
Washington DC
Posted in Other about 3 hours ago.
Type: full-time
Job Description:
USC Only**
Qualifications:
? Education: Bachelor's in Information Systems, Business Administration, or a related field.
? Experience:
o 3+ years in gathering requirements, testing, and creating user-focused documentation for CRM/AMS systems.
o Expertise in use-case development and scenario-based testing.
o Experience in delivering training sessions and technical support for non-technical end users.
? Skills:
o Strong technical writing skills for creating manuals, training materials, and system documentation.
o Experience with ticketing systems for issue tracking and resolution.
? Certifications: ISTQB for testing, or equivalent technical writing certifications.
Technology Stack:
? Training Tools: Articulate 360, Camtasia, Microsoft PowerPoint.
? Documentation Tools: MS Word, Confluence, Google Docs.
? Monitoring and Ticketing Tools: Nagios, SolarWinds, Zendesk, ServiceNow.